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Does the chat person ever come online on Sundays?

Discussion in 'Marriott Vacation Club' started by Quilter, Jul 14, 2019.

  1. Quilter

    Quilter Tug Review Crew: Rookie TUG Member

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    I need to cancel a reservation.
     
  2. GregT

    GregT TUG Member TUG Member

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    Marriott: Maui Ocean Club Lahaina Villas (3BRx5), Ko Olina, Shadow Ridge II, Willow Ridge, DC Points HGVC: HHV Lagoon, Flamingo, Sea World, I-Drive, Starwood Bella (x4), SDO, Aulani, Worldmark
    No, the online chat is closed on Sunday -- I've sent an email on Sunday saying I tried to cancel a reservation and it was right on 60 days (or 61 days?) and I was concerned the points would become restricted points. On Monday, Marriott canceled my reservation and did not restrict the points.

    That may your best option today, to cancel. Good luck!

    Best,

    Greg
     
    enma likes this.
  3. Dean

    Dean TUG Member

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    Points or weeks. While I don't know for sure I've been told by the advisors on 2 occasions you can effetely cancel a week on Marriott.com but not DC points, I don't know for sure. I'd try Chat, I've certainly seen them at times when the office was closed like early morning or late night. I don't know that I've ever tried for Sunday. I'd probably send an email and call Monday morning hoping hey won't be restricted, they likely won't in that situation.
     
  4. TheTimeTraveler

    TheTimeTraveler TUG Member

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    Remember the days when we could conduct business with them 7 days a week?

    It wasn't that long ago, and wouldn't it be nice if they bring it back? Now that would be great consumer friendly service!





    .
     
    VacationForever likes this.
  5. Dean

    Dean TUG Member

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    And with the expansion and assuming they can integrate them, we'd likely see that options. Run independently likely not.
     
  6. Quilter

    Quilter Tug Review Crew: Rookie TUG Member

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    After posting I went through the website and found “chat now” somewhere in education and resources. Chat person said they were there until 5.
     
  7. mjm1

    mjm1 TUG Review Crew: Veteran TUG Member

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    Marriott: Desert Springs Villas I, Ko Olina (EOY), Maui Ocean Club- Lahaina Villas, Newport Coast Villas, Destination Club Points;
    Westin Kierland Villas- Annual & EOY;
    HGVC at Flamingo
    Were they able to cancel your reservation for you?

    Mike
     
  8. Quilter

    Quilter Tug Review Crew: Rookie TUG Member

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    Chat has done that in the past for me.

    This time I was waiting for someone to give me dates and size of unit but we never got to that stage yesterday. I ended up having to call today.
     

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