Before leaving Wyndham Sea Gardens in Pompano beach, Florida, for 10 days, we went to the check in desk and informed them that we would be away for 10 days and check in late upon our return. Any problem? "No" she replied, "I'll note it here in the computer and all will be fine".
Wonderful, we said.
Our check in is Saturday. So, Sunday, 8 days later we called Sea Gardens, to reconfirm that we have our unit waiting for us to check in on Monday night. The person said: "No, your reservation has been cancelled since you did not check in on Saturday. Call Corporate".
We called Corporate who said: "No, your reservation is not cancelled, it shows here in the corporate computer. However, if you don't check in today (Sunday), it will be cancelled".
We replied: "we can't check in, we are in Arizona and return Monday night. How do we solve this?" She replied: "get someone to check in for you today" or lose it". Fortunately for us,
we knew a couple staying there and asked them to check in for us.
Observations:
1. Most owners would not know anyone where they are going to, to check in for them. That is not a satisfactory solution for most owners.
2. Since I "paid" for the reservation with my points, why isn't it mine, even if I dont or can't check in until Thursday?
3. I have to assume that Wyndham set this procedure to boost their availibility make profit off other owners units by having them available to rent to those who walk in and ask if they have any rentals available.
4. How do we get Wyndham to be more fair about this matter for the future, and no longer take away from us what we have paid for? (By comparison, weeks owners don't get their reservations cancelled after 24 hours, a manager told me.)
Jerrybev
Wonderful, we said.
Our check in is Saturday. So, Sunday, 8 days later we called Sea Gardens, to reconfirm that we have our unit waiting for us to check in on Monday night. The person said: "No, your reservation has been cancelled since you did not check in on Saturday. Call Corporate".
We called Corporate who said: "No, your reservation is not cancelled, it shows here in the corporate computer. However, if you don't check in today (Sunday), it will be cancelled".
We replied: "we can't check in, we are in Arizona and return Monday night. How do we solve this?" She replied: "get someone to check in for you today" or lose it". Fortunately for us,
we knew a couple staying there and asked them to check in for us.
Observations:
1. Most owners would not know anyone where they are going to, to check in for them. That is not a satisfactory solution for most owners.
2. Since I "paid" for the reservation with my points, why isn't it mine, even if I dont or can't check in until Thursday?
3. I have to assume that Wyndham set this procedure to boost their availibility make profit off other owners units by having them available to rent to those who walk in and ask if they have any rentals available.
4. How do we get Wyndham to be more fair about this matter for the future, and no longer take away from us what we have paid for? (By comparison, weeks owners don't get their reservations cancelled after 24 hours, a manager told me.)
Jerrybev