Cancelled reservations showing back up??

[chapjim]

Jim, I don't think it's the volume of cancellations. I think the resource consuming aspect is searching the database, searching through all the records in the database (once or maybe twice). And the more qualified the search (say it's looking for a specific resort and a specific data range), the less performant it will be.

I think we all pretty much agree, the upgrade is a batch process (or two) (it pretty much has to be). If it's 2 batch processes and the first releases and the second does the upgrade, then it certainly explains the flawed expectation that people get upgrades before someone else can book the larger room.

I agree with Sandy VDH, I think it's 2 unrelated processes. And the release one runs much more frequently (but doesn't have to) than the upgrade process.I think the upgrades run sporadically and at Wyndham's convenience. I doubt it's every night. I don't think the room releases or the upgrades happen when they have an announced outage.

I also think Wyndham has much more control over when they release rooms. Immediately, in 15 minutes, in a couple hours or days, or ever. They like to say that the resorts now have the control. Maybe each can set their own parameters?

There are so many ways that Wyndham can market or use the rooms. Extra Holiday's is not the only place they may end up. I don't suspect EH as much as others. I think it can go many places or just get wasted.

It's all to Wyndham's benefit. They pretty much can do whatever they want, and there is no accountability.

Why, as owners, are we not entitled to know how the system is supposed to work? Why are they able to lie and tell us they are immediately released and the system is real time?

I played around with some booking and cancellations at Panama City. I need some rooms there and the multiple types of rooms makes it easier to tell what's going on. Rooms I booked and cancelled have still not come back into inventory (from 5:30am). However a room I held for the 15 min booking window did come right back (repeatedly). In the meantime, a room showed up for another date (much to my sister's delight ). Conclusion my cancelled rooms were held back while others were coming available. If/when mine come back (and I think they will) I'll post an update.

Re: the bold sentence. This is interesting! The resorts have control of what? Are we still talking about when cancelled reservations come back into inventory? If so, each resort must have a fixed time. When you call a resort about a reservation, they say they have no visibility of reservations until a week or so before check-in. Resorts can't control what they can't see.

Are the italicized sentence and the bold sentence in conflict?

 

[Avislo]

Have been told a number of times that the resorts control the inventory, on the other hand, some resorts tell my Wyndham has a group that controls the inventory. It could be one or the other or both.

Here is a interesting job description.

https://careers.wyndhamdestinations...evenue-management-parsippany-new-jersey-18147

 

[chapjim]

Have been told a number of times that the resorts control the inventory, on the other hand, some resorts tell my Wyndham has a group that controls the inventory. It could be one or the other or both.

Here is a interesting job description.

https://careers.wyndhamdestinations...evenue-management-parsippany-new-jersey-18147

Very interesting! It does sound a lot like what we've been talking about, doesn't it? Wonder if they'd let me telework? Don't want to move to NJ.

 

[Avislo]

Go a head and apply, it is my understanding that Wyndham does have VC that do telework.

 

[Sandi Bo]

I said I'd report back. Rooms in Panama City, that I cancelled on Saturday morning, showed up early this morning (well after 6pm yesterday and before 5am today (CT)). 3 days - that's real time? lol

 

[bendadin]

I said I'd report back. Rooms in Panama City, that I cancelled on Saturday morning, showed up early this morning (well after 6pm yesterday and before 5am today (CT)). 3 days - that's real time? lol

I am not really seeing anything new pop up into inventory. Of course I'm really only looking in the discount window, but they seem to be holding on to everything that gets dropped at this point.