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Can someone please try to log in to the marriottvacationclub site

Discussion in 'Marriott Vacation Club' started by billymach4, Dec 1, 2019.

  1. billymach4

    billymach4 TUG Member

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    Happy Thanksgiving all.

    I am attempting to log in to my marriottvacationclub.com account. I see they have put up a new security protocol.

    Found the email from Nov 6 with my customer number.

    Created a new id.

    I have tried both Chrome and in MS explorer browsers (edge).

    I am timing out and the page ends up with the logon page after about 5 minutes.

    Going to try and call but I don't think they are available on Sunday.

    Just shaking my head at this situation. I want to check my account so I can rent a unit

    Grrr #%$@!

    Is it just me or are they having issues with their site?

    Thanks in advance.
     
  2. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    It's the website. Same issue trying to log in this afternoon.
     
  3. billymach4

    billymach4 TUG Member

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    Thanks VacationForever really disappointed at Marriott here .

    I need to take care of business. But Marriott is gumming up my works
     
  4. billymach4

    billymach4 TUG Member

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    Is there anyone in Marriottvacationclub.com on the technical side that can help on a Sunday afternoon?
     
  5. bbts

    bbts TUG Member

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    Another Sunday with the MVC website down. It seems that a company of their size should have someone monitoring and taking action when their site is down. Unlike other companies, MVC doesn't make money having its website operational--a cynic would say they make more money at the end of the year when their website is down, if points owners can't make reservations using remaining points.
     
  6. billymach4

    billymach4 TUG Member

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    BBTS... Bring me up to speed here....

    I don't visit Tug daily or weekly. Maybe every other month. So are you telling me this has been a regular issue with MVC site being down on Sunday's?
     
  7. bbts

    bbts TUG Member

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    I haven't been keeping a written log, but I recall that over the past several weeks, the site was down on a Sunday. I think it was the weekend after they rolled out the new login requirements.
     
  8. billymach4

    billymach4 TUG Member

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    But you are absolutely correct in your assessment. Forget about the money we all collectively pay for our membership. MVC is a world class corporation. You would think they could support a 24x7 operation.

    Sad.

    They probably offshore their IT dept to someone in Bangalore, India that gets paid peanuts.

    I find this type of service unacceptable. But they have got us over a barrel.
     
  9. ljmiii

    ljmiii TUG Member

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    I was able to login this morning but they are down now. Sigh.
     
  10. bazzap

    bazzap Tug Review Crew: Rookie TUG Member

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    I am in Thailand now, so early Monday morning here and this is what the website shows when trying to login B82E9DC5-B13B-4C14-BB26-6F05B5D2EA05.jpeg
     
  11. billymach4

    billymach4 TUG Member

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    Thanks for checking. Doubt it's scheduled maintenance
     
  12. billymach4

    billymach4 TUG Member

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    On Facebook I have been sending messages to the MVC group. Someone there is telling me they are doing an upgrade. I call BS.
    Does anyone have prior knowledge of this event? Was it planned?
     
  13. Fasttr

    Fasttr TUG Member

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    Agreed. BS. Upgrades are planned and customers are notified of the future inconvenience/outage. No notification for this one.
     
  14. TXTortoise

    TXTortoise TUG Member

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    Just a someone educated guess....but I bet the upgrade started early Sunday morning and something obviously went south, and if related to login, then no way to get the rest of the site up...even if they had a ghost version to run in parallel.
     
    SteelerGal likes this.
  15. Fasttr

    Fasttr TUG Member

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    Except somebody mentioned above they were able to sign in earlier today.
     
  16. TXTortoise

    TXTortoise TUG Member

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    Well we know stability is not their IT strength. ;-)
     
    Fasttr likes this.
  17. Ann in CA

    Ann in CA TUG Review Crew: Expert TUG Member

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    Was in last night and in the middle of booking with points and got kicked out with the "We apologize..." message. Haven't tried today. It was late in CA, so it could have been the beginning of this problem.
     
  18. bazzap

    bazzap Tug Review Crew: Rookie TUG Member

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    The website is back up and running again for me now
    0AB85CE1-5921-4164-B7BA-063292FEA846.jpeg
     
  19. StevenTing

    StevenTing TUG Member

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    Site worked for me last night at 10:45pm Mountain. paid my MF's and once I hit submit, I realized I used the wrong credit card. Now I've been trying to call in to see if they can cancel payment and use my Bonvoy card.
     
  20. Colt Seavers

    Colt Seavers Guest

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    Self-Bonvoy'ed?
     
    Luvtoride likes this.
  21. dms1709

    dms1709 TUG Member

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    just called and they said they were busy and to call back, then they hung up.
     
  22. Lydlady

    Lydlady TUG Member

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    I was able to get through to them this morning after about a 40-minute hold time. Called last night and had the option to hold my place in line with a call back. They called back, when I picked it up on the third ring, they hung up on me. I guess because it was technically after hours for them. :rolleyes: Maybe I should try going online next time.
     
  23. ljmiii

    ljmiii TUG Member

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    From our "What it's worth department" I was exceedingly pleased that the MVC website didn't go down at 9:00:00 this morning like it did last week. After last week's debacle while I was getting my reservation online I also called MVC at 9 o'clock sharp and happily was able to hang up a few minutes later...freeing up a space in the queue for someone else.
     
  24. aka Julie

    aka Julie TUG Member

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    Have tried several times to get on to pay dues. Using Firefox this is what I get. So frustrating!!!!

    Capture.JPG
     
  25. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    It means that MVC IT folks have deemed Firefox to be a non-supported browser likely due to deemed security issues.

    Just use a different browser.
     
    ljmiii likes this.

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