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Can CUP holding points be deposited into EEE?

Discussion in 'Hyatt Residence Club' started by Norcal5, Oct 14, 2019.

  1. Norcal5

    Norcal5 TUG Member

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    If I cancel a reservation that is now in the 60 day period, are these holding points eligible to deposit in II EEE?
    Thanks in advance for any comments!
     
  2. WalnutBaron

    WalnutBaron TUG Review Crew: Veteran TUG Member

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    You've raised an interesting question that probably will affect many of us at some point in time: what happens if we make a reservation using our HRPP exclusive use period and--sometime within 60 days of the reservation date--we discover we have an unavoidable scheduling conflict? Can we rescue the points by depositing them into Interval International (EEE) or are we resigned to having to let them fall into the dreaded LCUP category, which substantially reduces both their value and usefulness to the owner?

    Since I didn't know the answer to your question, I called Hyatt Owner Services. Here is what they told me: It depends.

    If you're barely inside the 60-day period (between 50-60 days), your points are considered "RCUP" (Restricted Club Use Period) and they can still be deposited into II.

    If, however, you're closer than 50 days to the reservation date, the points are considered LCUP and would not be able to be deposited to II.

    Ultimately, time is of the essence--and it depends how far you are into the 60 day restricted period which determines what your options are.
     
    Last edited: Oct 14, 2019
    gratiem and Sapper like this.
  3. Norcal5

    Norcal5 TUG Member

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    Thank you Walnut Baron! This would be a valuable fact for Hyatt owners to know.
     
  4. Pathways

    Pathways TUG Member

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    If what Hyatt Owner Services said above is now accurate, then they have changed the rules.

    In my experience (numerous times btw) the following has occurred:

    If you cancel a reservation less than sixty days out, AND the reservation date was either your HRPP week or earlier, the points become RCUP. These are clearly marked as such in a separate heading on your ownership web page. If you made a reservation using CUP points and the reservation is AFTER your owned week (HRPP), then they would be LCUP points. UNLESS the reservation you cancel is more than six months after your HRPP week. IOW, the points revert back into your account to the status they would have been anyway at the date you cancel the reservation, only restricted.

    So the points could be returned as RCUP, LCUP, or if the reservation was made to a date far enough into the future past your LCUP period, the points will simply be lost. If the points will simply be lost, then don't waste your time paying to cancel the reservation. (this has occurred to me twice, once was a high value reservation at Siesta Key. I wanted to cancel to allow another owner to grab the room, but no matter - they would not waive the $41 fee. so I kept it and left the room empty)

    In my experience, restricted points after the normal EEE deadline may NOT be deposited into EEE. RCUP points however, can be used to MAKE an actual II reservation. And you can make it up to two years out and use e-trade. I have cancelled a reservation 1 day before check-in and used the points for two II weeks with e trade attached, Of course it cost two II fees.

    The terminology 'deposit into II' here can be misleading as you don't deposit into II at all. The deposit is to Hyatt into an EEE account, OR a trade into II where you actually choose a week and pay for the trade.
     
  5. Norcal5

    Norcal5 TUG Member

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    So, sounds like a last ditch attempt to get some value if you are past the EEE deadline would be to cancel the reservation you can’t use, and rebook something around 60 days (or less) out, then deposit that actual week in II.
     
  6. Pathways

    Pathways TUG Member

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    Sorry, but no. The Hyatt system does not deposit specific weeks. Your currency into II is the points in your account. If you are past the EEE deadline, call the 800 number and they will help you. It helps if you log into II and find a week as far out as you can, up to two years. They will also help you add e-trade to that.

    I think you can do it without calling, but I always call to make sure I get it right.
     
  7. Norcal5

    Norcal5 TUG Member

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    Thank you both for helping me avoid losing the points!
     
    WalnutBaron likes this.

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