TUG MEMBERS: Joining TUG does not automatically register you as a user of the TUG Bulletin Board. You must register yourself.


*ads are disabled when logged in as a member*
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 24 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
    Dismiss Notice
  3. TUG started 25 years ago this month in 1993 as a group of regular Timeshare owners just like you!

    Check out our happy birthday post here: Happy Birthday TUG!
    Dismiss Notice
  4. TUG has now saved timeshare owners more than $10,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $10Million dollars
    Dismiss Notice
  5. Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
    Dismiss Notice
  6. TUG is trying out a new program that will trade you a TUG membership for a Timeshare resort review if you are an expired member, or even just a guest here on the forums!

    Read more here
    Dismiss Notice
  7. Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
    Dismiss Notice
  8. Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
    Dismiss Notice
  9. A few of the most common links here on the forums for newbies and guests!
    Dismiss Notice

Bizarre e-mails from RCI

Discussion in 'Exchanging Timeshares' started by Tahiya, Jun 16, 2018.

  1. Tahiya

    Tahiya TUG Review Crew: Veteran TUG Member

    Joined:
    Nov 26, 2006
    Messages:
    127
    Likes Received:
    9
    Trophy Points:
    228
    Location:
    Portland, Oregon
    Today I received two bizarre e-mails from RCI: one stating that they have returned my deposit at my request, and the other confirming an exchange that was previously confirmed in January.

    When I checked my deposits and TPUs, they have indeed removed the deposit and its associated TPUs. I'll call tomorrow to see what the deal is, but for the money we pay RCI, it seems they shouldn't have this kind of screw ups.

    Did anyone else get bizarre e-mails from RCI today?
     
  2. Tahiya

    Tahiya TUG Review Crew: Veteran TUG Member

    Joined:
    Nov 26, 2006
    Messages:
    127
    Likes Received:
    9
    Trophy Points:
    228
    Location:
    Portland, Oregon
    After 3 calls to RCI, the problem is not resolved. The outcome of both the first 2 calls was that they promised to give my 26 TPUs back. Nothing happened. The outcome of the 3rd call is that they denied there is a problem. I'm sending written documentation next. I thought RCI had better record-keeping than this!
     
  3. Panina

    Panina TUG Review Crew: Expert TUG Member

    Joined:
    Jul 13, 2015
    Messages:
    2,651
    Likes Received:
    2,418
    Trophy Points:
    298
    Location:
    USA
    Resorts Owned:
    Hgvc Eagles Nest, Hgvc Surf Club, Hgvc Indian River, Hgvc Anderson, Sunrise Bay & Club, Chetola, Gulf Tides, Jade Tree Cove, Banyan Resort, Blue Ridge Village
    I have always found their customer service very weak and rude at times. I suggest if you have not already gotten it elevated to a supervisor you do.
     
  4. moonstone

    moonstone TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    1,088
    Likes Received:
    318
    Trophy Points:
    293
    Location:
    Moonstone, ON
    I don't trust their record keeping or website booking system. I always take screen shots of my booking / confirmation and any other important information. I have had them "loose" a booking 24 hrs after they had sent my confirmation. When I called, they denied I had ever booked it, as all they could see was the hold I had placed the day before booking. To top it off they said there were no more available units at that resort! After I emailed all the booking & confirmation screen shots to a supervisor they magically found a unit for us for the same resort / week that I had booked. :wall:

    ~Diane
     
  5. bluehende

    bluehende TUG Review Crew: Veteran TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    999
    Likes Received:
    763
    Trophy Points:
    303
    It is always good to have proof. It is a shame you have to. I would guess that as they magically found your unit some one else had a computer glitch.
     
  6. Tahiya

    Tahiya TUG Review Crew: Veteran TUG Member

    Joined:
    Nov 26, 2006
    Messages:
    127
    Likes Received:
    9
    Trophy Points:
    228
    Location:
    Portland, Oregon
    Thought I'd report the final resolution of the week deposit and associated 26 TPU's that disappeared from my RCI account. I wrote a polite letter, with documentation, and sent it to the online RCI resolution center and to the CEO of RCI. About a week later, I received a phone call from the office of the CEO asking how the person could help. She was very empathetic and apologized for the unpleasant experience. She had looked into the matter and found that my resort management company had withdrawn my deposit. When my resort denied having made the withdrawal, the RCI rep called the resort and a new week was quickly deposited in my RCI account. Turns out the resort management company had in fact mistakenly withdrawn the deposit (so--not the fault of RCI.) I lost my priority date of 4/7/2017, but received a new deposit worth 31 TPUs. Although it took a lot of effort on my part, in the end, RCI came through in a big way.
     
    Free2Roam and Panina like this.
  7. iwanttoflyaway

    iwanttoflyaway TUG Member

    Joined:
    Feb 20, 2018
    Messages:
    78
    Likes Received:
    30
    Trophy Points:
    68
    Anything your resort can do for you to make it up to you? Or is that how you got the extra TPU, the resort have you a particularly good week to deposit because they felt badly? I'm glad to hear RCI worked with you to figure out all out, but I'd be just as ticked at the resort now as you were at RCI initially. Their records must be as shoddy as RCI's if they denied withdrawing the deposit.
     
    carl2591 likes this.

Share This Page