- Joined
- Oct 27, 2005
- Messages
- 872
- Reaction score
- 106
- Points
- 403
- Location
- Maryland
- Resorts Owned
- Wyndham Long Wharf, Wyndham points, Vistana Westin Kierland
Several months ago, I set up a brand new account with Interval. I own three floating summer weeks at a Wyndham resort that has dual affiliation with RCI and II.
First week, I was able to deposit online, but more than a week later got a postcard in the mail saying that my deposited week was not yet eligible for exchange. When I contacted the resort, I was initially told that I still owed $54 in maintenance and that was why the week had not cleared. I verified with Wyndham Owner Services that my maintenance fees were paid through 2019.
Ultimately, I got the resort manager and guest services manager involved, and the guest services manager told me that the she had approved the week and that it had never been declined. So, after contacting Interval again, I confirmed that the week had cleared.
On 7/31, I went to deposit a second week as a late deposit. There was no way for me to do this--only options were for depositing a 2019 or 2020 week. After about an hour on the phone with Interval, they set it up as a supplemental week deposit and was told it normally takes two days to clear. Two days later, it was still not cleared, and when I asked why it was showing as a supplemental week, I was told that only one of my weeks contracts has been cleared by Wyndham for enrollment and that the other two had been denied.
Now I am back to Wyndham. The resort manager is telling me the problem is on the Interval side and I just logged into my Interval account this morning to find that the supplemental week is now gone, meaning it must not have cleared.
I am beyond frustrated and feel like I am getting the run around, with each side blaming the other. Has anyone ever encountered a similar problem? How was it resolved?
First week, I was able to deposit online, but more than a week later got a postcard in the mail saying that my deposited week was not yet eligible for exchange. When I contacted the resort, I was initially told that I still owed $54 in maintenance and that was why the week had not cleared. I verified with Wyndham Owner Services that my maintenance fees were paid through 2019.
Ultimately, I got the resort manager and guest services manager involved, and the guest services manager told me that the she had approved the week and that it had never been declined. So, after contacting Interval again, I confirmed that the week had cleared.
On 7/31, I went to deposit a second week as a late deposit. There was no way for me to do this--only options were for depositing a 2019 or 2020 week. After about an hour on the phone with Interval, they set it up as a supplemental week deposit and was told it normally takes two days to clear. Two days later, it was still not cleared, and when I asked why it was showing as a supplemental week, I was told that only one of my weeks contracts has been cleared by Wyndham for enrollment and that the other two had been denied.
Now I am back to Wyndham. The resort manager is telling me the problem is on the Interval side and I just logged into my Interval account this morning to find that the supplemental week is now gone, meaning it must not have cleared.
I am beyond frustrated and feel like I am getting the run around, with each side blaming the other. Has anyone ever encountered a similar problem? How was it resolved?