TUG MEMBERS: Joining TUG does not automatically register you as a user of the TUG Bulletin Board. You must register yourself.


*ads are disabled when logged in as a member*
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 25 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
    Dismiss Notice
  3. TUG has now saved timeshare owners more than $12,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $12Million dollars
    Dismiss Notice
  4. Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
    Dismiss Notice
  5. TUG is trying out a new program that will trade you a TUG membership for a Timeshare resort review if you are an expired member, or even just a guest here on the forums!

    Read more here
    Dismiss Notice
  6. Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
    Dismiss Notice
  7. Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
    Dismiss Notice
  8. TUG has now joined Priceline.com as an affiliate!

    Members and guests who book air travel, rental cars and even Cruise Vacations thru TUG's priceline links will now support TUG in the process!

    Read more here
  9. A few of the most common links here on the forums for newbies and guests!
    Dismiss Notice

Anyone near a Profeco office in Mexico?

Discussion in 'Mexico Timesharing' started by Karen G, Jun 13, 2019.

  1. Karen G

    Karen G Moderator

    Joined:
    Aug 17, 2004
    Messages:
    8,700
    Likes Received:
    648
    Trophy Points:
    699
    Location:
    Henderson, NV
    Resorts Owned:
    Once owned these: FirstFairway@Walden X 2; Lawai Beach; ManhattanClub; PuebloBonitoRose; 4 South Africa--now timeshare-free
    If anyone happens to go by a Profeco office anywhere in Mexico I'd appreciate it if you could stop in and ask them something for me. They used to have a very good explanation of Mexican consumer protection rules for timeshare purchases on their website here: https://www.gob.mx/profeco But, now their new website is all in Spanish. If they had even a pamphlet in English they could give you we could at least post a picture of it.

    I tried contacting them on their website and also on their Facebook page to see if they had an English version but the response I've gotten is that they do not. If there is anyone who reads and understands Spanish and could find info about timeshare purchases that would be cool if he/she could even provide a translation to English of that section.

    I'd like to have specific info to give people when they come to TUG asking about rescinding a Mexican timeshare purchase. I think the rescission period is probably still five business days but it would be really nice to have that in writing.

    Thanks in advance for any help!
     
  2. simon63

    simon63 Guest

    Joined:
    May 1, 2019
    Messages:
    18
    Likes Received:
    9
    Trophy Points:
    3
    Location:
    Monterrey Mexico
    Hi Karen, I send a message to Profeco, a soon as I have an answer, will contact to you
     
    Slinger and Karen G like this.
  3. sjsharkie

    sjsharkie TUG Member

    Joined:
    Dec 26, 2012
    Messages:
    1,787
    Likes Received:
    122
    Trophy Points:
    173
    If you use Chrome, it will ask if you with for Google Translate to attempt to translate the page to English - it works pretty well. May or may not solve your problem, but something you can try while waiting for a response.

    Good luck.

    -ryan
     
    dioxide45 likes this.
  4. simon63

    simon63 Guest

    Joined:
    May 1, 2019
    Messages:
    18
    Likes Received:
    9
    Trophy Points:
    3
    Location:
    Monterrey Mexico
    I ask to Profeco, and they told me to call or send a mail to foreing deparment in Profeco:
    (52-55) 5211-1723 Correo electrónico: extranjeros@profeco.gob.mx
     
  5. Karen G

    Karen G Moderator

    Joined:
    Aug 17, 2004
    Messages:
    8,700
    Likes Received:
    648
    Trophy Points:
    699
    Location:
    Henderson, NV
    Resorts Owned:
    Once owned these: FirstFairway@Walden X 2; Lawai Beach; ManhattanClub; PuebloBonitoRose; 4 South Africa--now timeshare-free
    I tried sending an email to that address before but never got a response.
     
  6. oldbuyer

    oldbuyer Guest

    Joined:
    Jun 9, 2010
    Messages:
    345
    Likes Received:
    31
    Trophy Points:
    88
    Location:
    Reno,NV
    Resorts Owned:
    Hacienda Encantada, Playa Grande, Pueblo Bonito Sunset
    Good morning Karen,
    You can reach Alahandra (bi lingual) at the Cabo Tourist assistance office on the marina at: local ph#105 0551 or aibarra@secturbcs.gob.mx
    The Profeco office is now in the same building.
     
    Slinger and Karen G like this.
  7. Karen G

    Karen G Moderator

    Joined:
    Aug 17, 2004
    Messages:
    8,700
    Likes Received:
    648
    Trophy Points:
    699
    Location:
    Henderson, NV
    Resorts Owned:
    Once owned these: FirstFairway@Walden X 2; Lawai Beach; ManhattanClub; PuebloBonitoRose; 4 South Africa--now timeshare-free
    Thanks so much for that info. I just sent an email so hopefully I'll get a response.
     
    taffy19 likes this.

Share This Page