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Answer why Disney inventory available in my private RCI TPU acct did not match ogs or show in HGVC

Discussion in 'Hilton Grand Vacations Club / HGVC' started by Panina, Jul 12, 2018.

  1. Panina

    Panina TUG Review Crew: Expert TUG Member

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    I noticed in my private RCI (not HGVC)account that Disney Resorts were available in open inventory but when I went through the HGVC portal to RCI, the weeks were not available to me. I actually have an ongoing search in RCI through HGVC for Disney that was sitting in open inventory through my private RCI account.


    When I called into HGVC initially I was referred to an RCI specialist who researched and called me back and this is what I was told. I asked for it in writing and he said he could not provide it in writing, could only discuss it.


    1)Disney has an area restriction within 30 miles. If you own within 30 miles of Disney you cannot trade in.


    2)HGVC has a strong presence of resorts in this 30 mile restricted area thus all HGVC owners are pooled together and considered to own within the 30 miles restriction.


    3)Limited inventory, but a good amount, is given to HGVC for trades but what is given and when, is decided by Disney. RCI has no control. He could not tell me what a good amount meant.


    Truthfully I was stunned by what I was told but now we know why we wait so long for a Disney trade. Of course I will write an email to HGVC asking it be elevated to corporate. This is my mindset right now.

    I own four HGVC properties and none of them are in the 30 mile restricted area of Disney. Most HGVC owners are not Orlando owners so this pooling for trades is unfair. What else is RCI restricting us from in addition to Disney?


    Most RCI resorts are inferior to our HGVC system. HGVC gives RCI desirable high end weeks. Our members deserve the same. Why are we restricted?


    If RCI can’t do better for HGVC members there are other alternatives. Interval International has many high end resorts to trade into that are closer to HGVC standards. Why not give HGVC members a choice where to trade like some of the HGVC affiliates do?


    HGVC is highly desirable and in RCI better trading value should be negotiated. If you look at how Hyatt’s point system trades in Interval International you will realized they value their customers in a high end system.
     
    klpca likes this.
  2. vacationhopeful

    vacationhopeful TUG Review Crew: Rookie TUG Member

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    Suggest look at buying DVC points. AND be sure you tell everyone at HGVC and at the HGVC pool, why you are NOT buying more of the HGVC product.

    And be sure to post on YOUR Facebook page, that the HGVC basicly locks you out of trading into DVC .... not a quality issue, not a regional issue .... but a HGVC freeze out.

    And then chose you exchange company as II.

    PS Private trades from RCI and DVC members for DVC might play out for you.
     
    silentg and Panina like this.
  3. Panina

    Panina TUG Review Crew: Expert TUG Member

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    You are absolutely correct a “freeze out”.

    At my age buying Disney points not cost effective. I am ok going elsewhere but this is more about principle.

    I am probably going to give away my mandatory hgvc as I was going to use it to trade into Disney. I prefer my affiliates as I have a choice where to trade if I need to.
     
  4. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    I think the reason given is not correct. I think there may be a glitch and they were trying to explain why.

    Was it a single DVC unit or multiple ones? Did you try actually booking the week with your weeks account? I ask because sometimes inventory appears as though it is available even for 30-60 minutes after it is already booked and your HGVC account might have blocked out the ghost inventory because it is not real. There are times when matches that should match don't (more so with II than RCI but it does happen there too) but if it were really available in open inventory you should have been able to see and book it.

    The only way the 30 mile restriction could be effective is if HGVC changed the way the bulk deposit with RCI and behind the scenes actually attaches a unit to each account or grabs the next from the bulk deposit and if it happens to be Orlando than it blocks out DVC. This is not how it was done in the past but it doesn't mean that it couldn't have changed in this way.
     
  5. rhonda

    rhonda TUG Review Crew: Veteran TUG Member

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    Ohhh, ahhh. Guess what?
    • My individual RCI account shows me DVC Saratoga inventory available for picking.
    • My Worldmark>RCI portal does NOT show me DVC inventory.
    So possible there is a glitch with the 'portals'?? Or perhaps the crummy 30-mile radius rule stated by the RCI rep regarding HGVC applies to all mini-systems with inventory near WDW? (It didn't used to work this way ... but perhaps there is a legitimate change? If so, it will be a major problem for multiple mini-systems?)
     
  6. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    So the next question would be if wyndham and Bluegreen portals can see it. My RCI points account can see it but when I go to book it says there is no inventory.
     
  7. Panina

    Panina TUG Review Crew: Expert TUG Member

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    It was multiple units at different times and they were there when I selected.

    Definitely not a glitch. It took them awhile to get back to me . They even sent me an email to say they are still researching.

    I spent a lot of time with the rep on the phone to make sure I understood everything he said and then wrote it down word by word. He knew I would be writing HGVC about this, I believe what he told me he was told.

    What I question as not being true is
    “what is given and when, is decided by Disney. RCI has no control.
     
  8. Panina

    Panina TUG Review Crew: Expert TUG Member

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    Straight from RCI, at least for HGVC, not a problem with the portal.
     
  9. silentg

    silentg TUG Review Crew: Expert TUG Member

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    I thought if you owned a timeshare in the Disney area, you couldn’t exchange into DVC. We have a week at Orange Lake that we know we can’t trade into DVC. Orange Lake has 1 in 4 rule for exchanges.
    I exchanged another timeshare week for an Orange Lake last October, only 4 TPUs. I was told by RCI rep that because we own a week we can trade into OL as often as we want with our other timeshares.
    When I looked online, I was told 1in 4. I have enough HICV points to stay so it won’t be a problem.
    Also we traded into Smuggler’s Notch and were told it’s 1 in 3. Timesharing would be a lot easier without these restrictions. Anyone else feel this way?
    Silentg
     
    Panina likes this.
  10. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    My weeks account shows me 7 units but they have a trading power of 60 and 56 is my highest so it won't let me book unless I combine first. Funny that my rci points only showed one unit that was unavailable. I don't own any Orlando in points but I did at one point and wonder if they still have me blocked but if I am blocked then why would it even show the one ghost unit?
     
  11. Panina

    Panina TUG Review Crew: Expert TUG Member

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    Yes, The rule has been if you own in the Disney area you can’t trade into Disney. My hgvc weeks are not anywhere near Disney but because HGVC has resorts in the area I am affected BUT Disney decides when to make exceptions for HGVC. That is what doesn’t make sense to me.

    I agree these restrictions are making timeshare exchanges more difficult. I think any resort who has rules that restrict should be restricted the same way when their owners trade. That would make it a level trading field.
     
  12. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    No the glitch was RCI blocking HGVC from booking but not knowing that there is a block glitch in the program so trying to explain it away without admitting that there is something wrong with the programming that is not allowing the match or even to see the deposits.
     
    Lisa P and Panina like this.
  13. bizaro86

    bizaro86 TUG Member

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    I think it's at least as likely that RCI is lying/CYA about the issue.

    Why would Disney give HGVC access to some but not all of their inventory? That doesn't make sense. I bet HGVC owners are better sales targets than average no-name resort owners (cost of buy in is higher), and why else would they care?
     
    Panina likes this.
  14. Panina

    Panina TUG Review Crew: Expert TUG Member

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    You never know, could be. Telling me what they did seems worse.
     
  15. Panina

    Panina TUG Review Crew: Expert TUG Member

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    I totally agree with you. It doesn’t make sense. I just sent an extensive letter to HGVC asking it be sent to corporate for answers.
     
  16. rhonda

    rhonda TUG Review Crew: Veteran TUG Member

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    In the past, as I knew it, if you owned a timeshare near WDW in RCI Weeks then you were unable to exchange that timeshare into DVC @wdw. This did not prevent you from trading other timeshare weeks in your RCI account, those that were outside the "near WDW" radius, into DVC @wdw. Mini-systems were generally exempt from the WDW-radius rule.

    RCI Points, if I recall correctly, worked differently. As points tended to pool together, owning any RCI Points property inside the WDW radius made the entire account blocked from DVC @wdw. (Just going by memory, I cancelled my RCI Points account w/in 10 days of receiving my welcome kit and have never gone back to it.)
     
  17. Jan M.

    Jan M. TUG Member

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    I'm editing as I neglected to say that I've booked 5 different HGVC resorts here in Florida with my RCI points account. The closest one was 2.5 hours from Orlando.

    Is this something new RCI is doing and only with HGVC? I agree this is just wrong. Especially if you don't even own at a resort within 35 miles of Orlando.

    It has been my experience that you could talk to several different RCI reps and each one could give you a different answer, none of them correct.
     
    Last edited: Jul 13, 2018
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  18. Panina

    Panina TUG Review Crew: Expert TUG Member

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    My private RCI is weeks.

    This HGVC RCI representative was a manager that went higher and got the answers he gave me. I told him I would quote him when I wrote to HGVC. He was sure about his answers.
     
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  19. Panina

    Panina TUG Review Crew: Expert TUG Member

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    It would be great if hgvc owners would send an email to hgvc saying a friend of mine said she was told by an RCI representative


    1)Disney has an area restriction within 30 miles. If you own within 30 miles of Disney you cannot trade in.


    2)HGVC has a strong presence of resorts in this 30 mile restricted area thus all HGVC owners are pooled together and considered to own within the 30 miles restriction.


    3)Limited inventory, but a good amount, is given to HGVC for trades but what is given and when, is decided by Disney. RCI has no control. He could not tell me what a good amount meant.

    Is this true?

    I doubt my one letter will get much attention but maybe with a bunch of emails we would find out if what I was told is the truth.
     
  20. rhonda

    rhonda TUG Review Crew: Veteran TUG Member

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    For the WM answer, both my individual account and my WM>RCI Portal are in RCI Weeks only. I do not have RCI Points on either side.
     
  21. rhonda

    rhonda TUG Review Crew: Veteran TUG Member

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    I've sent a message to RCI through their website reporting my findings (comparing my personal account vs portal) for searches against Worldmark.
     
  22. chriskre

    chriskre TUG Member

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    The HGVC portal also sees RCI points inventory.
    I've booked RCI points inventory to Manhattan Club thru the HGVC portal.
     
  23. Talent312

    Talent312 Tug Review Crew: Rookie TUG Member

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    All I can say is wow! This not only contradicts the theory that DVC's regional block does not apply to HGVC members w/TS's within 30 miles, but expands it by suggesting that all HGVC owners are being penalized.

    Maybe the real blocking is being done by RCI on the basis that HGVC does not "need" DVC as much as it's other members (Wyndham?) do. I'm sure that RCI is not above passing the buck to Disney, rather than admit its own role. Perhaps HGVC is parroting RCI's BS. I must wonder what DVC would say.

    Whatever. I suggest that it's an issue that each of us should raise whenever interacting with a HGVC rep of any stripe so maybe the word will go out that the peasants are grumbling.
    .
     
    Last edited: Jul 13, 2018
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  24. Cyberc

    Cyberc TUG Member

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    Less than 10 days ago I booked a SSR unit through my HGVC membership. I could see the exact same dates available as with my regular RCI points membership.

    So at least to me there is no block on DVC units. My ownership with HGVC is however not in Orlando.
     
  25. Cyberc

    Cyberc TUG Member

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    On another node I don’t believe what the RCI rep said is true for a second.

    HGVC Have always been able to book DVC and I don’t think that have changed.

    Hgvc members don’t own the RCI account as it’s a corporate account and unless RCI restricts access to all users of the account they can’t restrict it for some and not others.
     

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