So I received a call today - will have a follow-up call tomorrow - to set up a convenient time to "re-freeze" my account. The "re-freeze" is supposed to take 48 hours during which time they are going to complete (yet another) points audit... although if it's possible in 48 hours, it makes one wonder why it hasn't been possible after 6+ months. The glimmer of hope is that after this my account has been promised to be "fully reconciled". I don't know if I received this call because I had a couple of call recently trying to identify what happened to the points I credit pooled back in December or what. But if we can get to a resolution it will be a weight off my mind. Anyone else get a call like this recently?
Hope your call went well yesterday and that your account became unfrozen today or by morning. It is unfortunate the "suspending" process is still going on.