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8wks and counting for Title Transfer

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by SteelerGal, May 23, 2019.

  1. dagger1

    dagger1 TUG Member

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    Location:
    Houston
    Resorts Owned:
    Hyatt Wild Oak Ranch, Main Street Station, Ka’anapali; Marriott Ko’Olina, Waiohai; Wyndham CWA points
    We made an offer on a Hyatt Ka’anapali on March 12th. It was in our Hyatt account on May 29th. So a little over 11 weeks from offer to in our account.
     
    Tucsonadventurer likes this.
  2. carpie99

    carpie99 TUG Member

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    Location:
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    Thank you for your email; we appreciate your inquiry.


    Due to the large volume of requests we are currently at a turnaround time to respond of approximately 6-8 weeks of receipt. We apologize for the delay and be assured our goal is work hard to respond sooner.


    In the meantime, please visit our owners’ website at www.vistana.com/dashboard to obtain account information online, make payments, obtain payoff amounts and update automatic payments program information.



    Our hours of operation are:
    Monday - Friday 8:30am to 5:00pm

    These hours are Eastern Standard Time

    1-800-729-8246 ext.62291 - Toll free
    (407) 903-4670 - Local & International
    (407) 418-7771 - Secured Facsimile
     
  3. DannyTS

    DannyTS TUG Member

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    As far as i know, Vistana is not obliged to keep a reservation upon the transfer of an account. The problem is, if they cancelled the reservation by mistake, the longer you wait the more difficult to reinstate it if someone else books that week. I forgot to mention that in both of my cases last year the reservations were in my name and letters were sent to the title transfers dept to transfer the reservations to our account. Yet, one transferred, one did not.
     
  4. Moparman42

    Moparman42 Guest

    Joined:
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    Location:
    Vancouver, WA
    Resorts Owned:
    Westin Nanea, Westin Kaanapali Ocean Resort Villas
    thanks for the info. I'll double check it now that the transfer is complete.

    Michael
     
  5. SteelerGal

    SteelerGal TUG Member

    Joined:
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    Location:
    90740
    Resorts Owned:
    WDW, WKV, SDO, HPP, HH, Bay Club
    I got a newsletter in my mailbox and the resort was in my account. I wish that they would send a welcome email. Come on Marriott, it’s just a little coding:)
     
  6. DannyTS

    DannyTS TUG Member

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    I am curious if you have any updates
     
  7. Moparman42

    Moparman42 Guest

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    Location:
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    Resorts Owned:
    Westin Nanea, Westin Kaanapali Ocean Resort Villas
    transfer completed yesterday. Homeoptions appeared in Vistana. However, my reserved week did not. I called owner services and verified the reservation with my confirmation number and all is good. I expect the reservation system to catch up and remove the points from my Vistana within a few days. Still glad to add KORV to my Nanea so I can enjoy more time on Maui!
     
  8. jmhpsu93

    jmhpsu93 TUG Member

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    Location:
    Maryland, USA
    Resorts Owned:
    Marriott Vacation Club Destination Points
    Marriott Grande Vista (x2)
    Crown Paradise Club
    Sheraton Vistana Villages (x2)
    I'm new to Vistana and have a couple of weeks that I bought resale for SVV (non-mandatory). How would I find out they've been transferred at Vistana?
     
  9. Moparman42

    Moparman42 Guest

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    Location:
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    Resorts Owned:
    Westin Nanea, Westin Kaanapali Ocean Resort Villas
    UPDATE: I got a NEW confirmation for my reserved stay in January. My points disappeared from vistana and the countdown is now live. My only complkaint is that the new reservation is after the 8 month mark so it shows as a staroption reservation, whereas the original was a homeoption reservation, so I will not get my ocean view room, most likely. However, beggars can;t be choosers, I got a smokin' deal on the resale and never really do spend all that much time in the room, so the view is not my highest priority. 8.5 weeks out to complete all stages.
     
    DannyTS likes this.
  10. SteelerGal

    SteelerGal TUG Member

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    Resorts Owned:
    WDW, WKV, SDO, HPP, HH, Bay Club
    I got a random email.
     
  11. Moparman42

    Moparman42 Guest

    Joined:
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    Location:
    Vancouver, WA
    Resorts Owned:
    Westin Nanea, Westin Kaanapali Ocean Resort Villas
    Do you have a Vistana account currently under the email address used when you purchased? as in logged in and viewed on the vistana website?
     
  12. byeloe

    byeloe TUG Member

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    Location:
    Ontario
    Resorts Owned:
    Westin Lagunamar
    SVV- Bella
    SVV- Key West
    My WLR documents arrived at the closing company on May 21st and today I saw the unit in my Vistana account, and made a reservation for 2020
     
  13. DannyTS

    DannyTS TUG Member

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    So Chicago title received the docs on May 21st?
     
  14. byeloe

    byeloe TUG Member

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    Location:
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    Resorts Owned:
    Westin Lagunamar
    SVV- Bella
    SVV- Key West
    no the closing company
     
  15. DannyTS

    DannyTS TUG Member

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    that's really fast
     
  16. byeloe

    byeloe TUG Member

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    Location:
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    Westin Lagunamar
    SVV- Bella
    SVV- Key West
    Yes I was quite surprised. I am still waiting on a second unit that was purchased at the same time but from a different closing company. Not sure if the year has anything to do with it. The 1st unit is annual with 2020 usage and the 2nd was EOY with 2021 usage
     
  17. DannyTS

    DannyTS TUG Member

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    good for you. Who knows why they did not transfer the second one yet. Do you know if Chicago title received the assignment documents at the same time for both?
     
  18. jmhpsu93

    jmhpsu93 TUG Member

    Joined:
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    Location:
    Maryland, USA
    Resorts Owned:
    Marriott Vacation Club Destination Points
    Marriott Grande Vista (x2)
    Crown Paradise Club
    Sheraton Vistana Villages (x2)
    Yes - I have a Vistana account but there is no ownership attached to it.
     
    SteelerGal likes this.
  19. Moparman42

    Moparman42 Guest

    Joined:
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    Location:
    Vancouver, WA
    Resorts Owned:
    Westin Nanea, Westin Kaanapali Ocean Resort Villas
    My resale appeared in my vistana dashboard 8 weeks after the title was sent in by the title company. when it first appeared it was not accurate and I could actually watch them slowly update the info. I have not received any kind of notification or communication. I just had to keep checking. Not even a welcome email.. So, if your information is accurate and matches the purchase, it should pop up when done. Unfortunately, there is no contact to help this, as I had called and there is nothing for owner services to look up until it is completed. The waiting game.. I hate that game.
     
  20. byeloe

    byeloe TUG Member

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    Location:
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    Resorts Owned:
    Westin Lagunamar
    SVV- Bella
    SVV- Key West
    no idea about the timing for Chicago title. I just know that my notarized docs were received by the closing company on May 21st. The documents for the 2nd transfer were actually at the other closing company a few days earlier.
     
    DannyTS likes this.
  21. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

    Joined:
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    Location:
    NE Florida
    Resorts Owned:
    Marriott's Grande Vista
    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    You can always call the phone number for the HOA and ask to be transferred to the Title Department. I have done this before and it worked.
     
  22. SteelerGal

    SteelerGal TUG Member

    Joined:
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    Location:
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    Resorts Owned:
    WDW, WKV, SDO, HPP, HH, Bay Club
    I received a letter this time as well. Welcoming and suggesting I go to the owner site and confirm dues.
     
  23. jabberwocky

    jabberwocky TUG Member

    Joined:
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    Location:
    Canada
    Resorts Owned:
    SVR, SDO, WKORV-N
    Our EOY WKORV-N unit is in our account! I had to call in yesterday to ask about the status as it had been about 6 weeks and I had seen it appear in our online account nor received any e-mail or other notification. The agent I spoke with was extremely helpful and saw that our week had transferred but was not linked to our other VOI's for some reason. After about 5 minutes it was resolved and the week is now there. I can't say exactly how long it took them since it may have been in the account for several days - but overall I'm a happy camper.

    We got free 2019 usage but I won't be able to take advantage of it this year - so I ended up banking the SO's.
     
  24. Bobw

    Bobw TUG Member

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    Location:
    Moscow
    Resorts Owned:
    WKORV
    WMH
    WLM
    Paperwork sent to Chcago Title on 4/30 for my Laguna Mar studio. Nothing yet.
     
  25. DannyTS

    DannyTS TUG Member

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    I am wondering why it is taking so long compared to @byeloe 's transfer. I am closing on a platinum unit myself, I will report back when I have news.
     

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