TUG MEMBERS: Joining TUG does not automatically register you as a user of the TUG Bulletin Board. You must register yourself.


*ads are disabled when logged in*
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 24 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
    Dismiss Notice
  3. Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
    Dismiss Notice
  4. Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
    Dismiss Notice
  5. Note that the "About the rest of TUG" and "About TUGBBS" forums have been moved further down the list under the lounge area. just in case anyone was wondering where they disappeared to!
    Dismiss Notice
  6. A few of the most common links here on the forums for newbies and guests!
    Dismiss Notice
  7. TUG started 24 years ago this month in 1993 as a group of owners on prodigy! Check out our happy birthday post here: Happy Birthday TUG!
    Dismiss Notice
  8. The TUG forums have been upgraded this evening to now utilize https as a more secure way to connect and browse the site (Especially for those logged in). please let us know if you experience any issues or errors while on the site so we can correct them! it is our hope that this is a completely seamless change/upgrade! Forum upgrade thread
    Dismiss Notice

[ 2016 ] Palmera Vacation Club

Discussion in 'US - Eastern States Timesharing' started by dwitter, Nov 6, 2016.

  1. tschwa2

    tschwa2 TUG Member

    Joined:
    Dec 19, 2008
    Messages:
    9,103
    Likes Received:
    342
    Trophy Points:
    83
    Location:
    Maryland
    Resorts Owned:
    A few in SC, VA and FL, a single resort in NC, MD, PA, NY, UT, ME, WI, and TN plus Jamaica and the Bahamas
    I would start by contacting the AG of SC and documenting everything that happened. If the AG is not the right person in SC, that office will be able to point you in the right direction.
     
    Kwood1065 likes this.
  2. Kwood1065

    Kwood1065 Guest

    Joined:
    Jul 26, 2017
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    Thank toy
    Thank you. I'm so upset and pissed off! I don't even want to sell my other timeshare now I just don't want this one at all.
     
  3. tschwa2

    tschwa2 TUG Member

    Joined:
    Dec 19, 2008
    Messages:
    9,103
    Likes Received:
    342
    Trophy Points:
    83
    Location:
    Maryland
    Resorts Owned:
    A few in SC, VA and FL, a single resort in NC, MD, PA, NY, UT, ME, WI, and TN plus Jamaica and the Bahamas
    Unfortunately I don't think it is going to be that easy. The AG will take your info and even if they have enough complaints it may take years for them to work out a settlement. Palmera is a re-incarnation of Coral resorts and they have a history going back several years if not a decade of complaints that they fight tooth and nail including if I remember correctly getting their friend the mayors help to keep evidence and court records that should be part of the public domain suppressed.
     
    Kwood1065 likes this.
  4. Kwood1065

    Kwood1065 Guest

    Joined:
    Jul 26, 2017
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    When I looked up the ag in south Carolina it states on their web page that they don't handle issues such as this and stated that I could pay for a private attorney. 50$ for a 30 minute consult. I feel totally screwed.
    I feel like the person they said was selling my other timeshare is just some guy sitting at home answering a phone. He was like, that isn't going to sell for at least 6 months to a year and if palmera told you that you would be paid for it in 6 months (or at all) I better have that in writing. Which obviously was not in the contract that I was given. I also wonder if he isn't getting paid to sell it as he clearly stated to me, them what is he even doing. Clearly he isn't advertising it anywhere. Ugh
     
  5. tschwa2

    tschwa2 TUG Member

    Joined:
    Dec 19, 2008
    Messages:
    9,103
    Likes Received:
    342
    Trophy Points:
    83
    Location:
    Maryland
    Resorts Owned:
    A few in SC, VA and FL, a single resort in NC, MD, PA, NY, UT, ME, WI, and TN plus Jamaica and the Bahamas
    You may want to contact the Island Packet- a digital (and maybe print) newsletter for Hilton head and ask about telling your story. There have been several stories about Coral resorts there. You may also want to see if they can help you get in touch with the lawyers who worked on other cases. This is an old story from a quick search but there are others http://www.islandpacket.com/news/business/real-estate-news/article33694302.html

    You may also want to contact Palmera, tell them you are contacting the island packet to tell your story and that you plan on hiring an attorney but before you do is there any way you could work it out with them to get out of the contact.

    In terms of your other timeshare, it is never going to sell for $8000 even if they were advertising it.
     
    Kwood1065 likes this.
  6. Kwood1065

    Kwood1065 Guest

    Joined:
    Jul 26, 2017
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    I've called and called palmera but no one will answer or return my calls. Like someone else said, they give you their cards as if you can contact them and that's just more bullshit. My Florida timeshare is close to Disney and have always been told it would sell easily. I just don't think they are trying.
     
  7. Kwood1065

    Kwood1065 Guest

    Joined:
    Jul 26, 2017
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    Sorry now that we didn't read reviews and check with better business bureau to learn more before dealing with them. So frustrating.
     
  8. tschwa2

    tschwa2 TUG Member

    Joined:
    Dec 19, 2008
    Messages:
    9,103
    Likes Received:
    342
    Trophy Points:
    83
    Location:
    Maryland
    Resorts Owned:
    A few in SC, VA and FL, a single resort in NC, MD, PA, NY, UT, ME, WI, and TN plus Jamaica and the Bahamas
    Mystic Dunes has a resale value of $1 and even that would take some trying. The only timeshare near Disney that is worth $8000 or more is DVC itself. There are a handful in the $2000-$5000 range but yours isn't one of them. This is Pamera's contact info. You can call but you might want to start with a letter.
    Address: 33 Office Park Rd #219, Hilton Head Island, SC 29928
    Phone: (888) 887-2563
     
  9. SW357

    SW357 Guest

    Joined:
    Jul 26, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Just read this entire thread. Nobody has mentioned Quest Travel Club.. Here's why I ask.. We bought a marketing package for 3 nights at HHI for $123 several months ago. Booked us into mediocre hotel. Attended Palmera presentation 2 days ago. Same scenario others experienced. We got them down to 2000 points for $7500 (nothing to trade and don't own any other TS). We said "no" and were escorted to the check out room. We did receive our $60 Visa card and a rebate form for $40 when sending gas receipts. So far so good, only out $23 and had 3 great days on the island. We go every year.

    The lady checking us out asked if we were told about the Palmera "passport" program. We said "no" and she immediately pulled out a Quest Travel Club book. "Worldwide discounted travel". She did have her own notebook that showed screen shots of inquires she had done on the Quest portal. Trying to remember some of her examples (Cabo $350 wk, $140 2 days Gatlinburg in Nov, $240 for 1 night in NYC on NY Eve, etc.).

    The cost to join Quest was $2395. $195 down. Annual fee of $159. The kicker was the "free" deals she offered in;

    1) Another 3 nights in HHI but in a 2br condo. Have to visit her again then to see if we want to reconsider Palmera. This is good for 2 years.
    2) 4 night cruise on Carnival with 3 options of routes and departure cities)
    3) Two 7-day stays at anywhere in either the Quest or RCI destinations. These don't expire but once you request them, they are good for a year.

    She was very good about letting us call her the next 2 days and ask questions.

    We went back today and paid $195 down. We'll owe the other $2100 by end of Sept. We figured when we come back HHI next year (on them) and take the cruise we would at least get our $$ worth. The other 2 free trips would be gravy. We were also told anything we paid to Quest would be credited towards our Palmera price if we decided to reconsider the $7500 offer for 2000 points. Based on this thread, we won't do that. But does anyone have experience or an opinion on the Quest deal I dined up for today. I have until Friday to rescind the deal.

    Sorry for the long post. If this is discussed on another forum, please advise.
     
  10. tschwa2

    tschwa2 TUG Member

    Joined:
    Dec 19, 2008
    Messages:
    9,103
    Likes Received:
    342
    Trophy Points:
    83
    Location:
    Maryland
    Resorts Owned:
    A few in SC, VA and FL, a single resort in NC, MD, PA, NY, UT, ME, WI, and TN plus Jamaica and the Bahamas
    I think the benefits are questionable. I don't think they will let you book your 2 br condo until you have paid it off and if that is the case you won't know if they will have anything available in season or just the dead of winter, or dead of winter but upgrade fees to come other times. I am sure the carnival cruise is going to be lower end cabins and expect port taxes, etc per person. I know nothing about Quest but the RCI certs are probably for locations and times that are similar to the $199 - $249 week long stays.
     
  11. SW357

    SW357 Guest

    Joined:
    Jul 26, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Agree. I was planning on paying the outstanding $2100 off with first payment instead of their 15% financing. But we won't be able to see what's available on portal until next Wed when they activate our online account. Of course that's after the grace period..!
     
  12. ckrcjr

    ckrcjr Guest

    Joined:
    Jun 23, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Resorts Owned:
    Island Links
    A very similar thing happened to us - only they were not "buying" our previous timeshare with a cash value, but we were owners at Island Links so they said we had to switch since Palmera bought out all of Coral Resorts and the only way we could trade back in to any of the resorts, would be through Palmera since the resorts were being removed from RCI. We were told so many stories, which unfortunately we believed and now have found not one thing is true! We also tried repeatedly to call - no return phone calls, email - no answers. We sent a certified letter to Palmera stating all of the facts and saying we are prepared to take further action if they will not cancel our contract. Not even an answer to that!! They told us we would be able to book back into any of the HHI resorts without any problem - at any time - as long as we booked in advance....wrong........zero availability for next year. Previously we have owned a timeshare for approximately 30 years and never ever had a problem - now it's all a joke.

    There is a group of attorneys on HHI who, I believe, have taken on Palmera and we will be contacting them next week. I know it is a long shot but I do not want to pay for 10 years for nothing I can use - plus the "club membership"...ridiculous. Not one thing has proved to be true....when we got home and reread the contract, it was so different from what we were originally told. At no time where we told there was a variable interest rate and it could up to ridiculous amounts!

    I wish there was a way to stop all of this because it is nothing but a scam. We received a call to "come visit for $99" or whatever the amount was and I asked if this included a "visit" with Palmera and they said yes. I told them they are nothing but scam artists and to never call us again.

    As to the question on Quest....be very careful. We have checked their "benefits" and they are not much more than things we could find on our own. Most likely the cruise would be to the Bahamas one on the older Carnival ships for a few days. I firmly believe anything associated with Palmera is deceitful and a lie.

    After all these years of great experiences with a timeshare, we have now been taken advantage of but will vow to fight back as much as we can!
     
  13. Kwood1065

    Kwood1065 Guest

    Joined:
    Jul 26, 2017
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    Yes I'm wondering if I'm still being told a bunch of bullshit! It's hard to believe anything that anyone says at palmera. So many scammers in this world I have no idea who I'm really talking to.
     
  14. tschwa2

    tschwa2 TUG Member

    Joined:
    Dec 19, 2008
    Messages:
    9,103
    Likes Received:
    342
    Trophy Points:
    83
    Location:
    Maryland
    Resorts Owned:
    A few in SC, VA and FL, a single resort in NC, MD, PA, NY, UT, ME, WI, and TN plus Jamaica and the Bahamas
    If you are talking to sales, I would assume much of it is a misrepresentation. If you are talking to owners services you can believe more of what they say. Is there something specific that you want independent verification on?
     
  15. Ohiotraveler

    Ohiotraveler Guest

    Joined:
    Aug 1, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    I could not believe we were lied to so bad... They said they would sell my grandmother's timeshares because she couldn't afford the maintenance fees anymore... Well palmera scammed her for another 17 thousand! And never attempted to sell them which they guaranteed would sell in 3 months We called a lawyer [Deleted.].... That a guy recommend on here to get out of it and she got all of our money back but it wasnt easy and cost a fortune.

    Moderator Note: Contact info deleted because this first post may be advertising for/by the mentioned lawyer.
     
    Last edited by a moderator: Aug 2, 2017
  16. Kwood1065

    Kwood1065 Guest

    Joined:
    Jul 26, 2017
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    So Palmera has contacted me saying they want to work with me to resolve my issue and make things right. At this point, Im very sceptical and still don't trust what's being promised. I guess we will see how truthful or Not they really are. Will keep everyone posted!
     
  17. ckrcjr

    ckrcjr Guest

    Joined:
    Jun 23, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Resorts Owned:
    Island Links
    Be very, very cautious with their promises. I know someone else who they contacted to "resolve" their issues and all they did was remove the club membership and would still hold them responsible for everything else. They sent it back and told them nice try but no way. How did you get them to contact you? We have tried everything - including a certified letter, and we have zero response!! So angry and disgusted with them. Never in our previous timeshare experience did we experience anything like this....complete and total lies.
     
  18. Kwood1065

    Kwood1065 Guest

    Joined:
    Jul 26, 2017
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    Being cautious! Its so upsetting. I just want this to be over with. I never ever had a problem with my other timeshare company.
    Why can't people just be honest anymore?
     
  19. Ohiotraveler

    Ohiotraveler Guest

    Joined:
    Aug 1, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Please contact me at hheadtimeshare@gmail.com I may be able to help.
     
    Last edited: Aug 8, 2017
  20. ckrcjr

    ckrcjr Guest

    Joined:
    Jun 23, 2017
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Resorts Owned:
    Island Links
    I agree100%. We had a call on Friday from Palmera regarding the letter I sent on June 14....seriously - it took that long for them to call? Of course we have called back twice, left messages and no one has returned our call. I know they will give us the same run around as before but we are over it and want the entire thing voided since it was all based on misinformation. Have you talked with them yet?
     
  21. Ohiotraveler

    Ohiotraveler Guest

    Joined:
    Aug 1, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Please contact me at hheadtimeshare@gmail.com i went through the same thing and lets make them pay.
     
  22. Ace

    Ace Guest

    Joined:
    May 18, 2016
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Pittsburgh, PA

    The original post for this thread asked about Palmyra Vacation Club at Coral Resorts in Hilton Head.


    My wife and I are owners of a Coral Sands unit (Hilton Head) (also owners of a Coral Reef unit – part of the same resort group, Coral Resorts). We stayed at Coral Sands in August, and we attended an owners update presentation.


    We were informed during the update by a Palmera Vacation Club sales representative that Palmara Vacation Club had purchased Coral Resorts last year. Further clarifying, the representative said that Palmera purchased the Coral Resorts management company. She explained that Palmera is withdrawing from RCI and, instead, converting units into the Palmera Vacation Club program. The sales rep said that Palmera thought RCI was “terrible.” She said that RCI was increasing the number of points for Coral Resorts units, and that apparently was a bad thing, she said. We told her we would not mind if RCI gave a higher number of points for our units (because we might be able to use the higher number of points elsewhere), but she then said that RCI was charging people who want to use RCI points at Coral Resorts a higher number of points to use a unit similar to ours, but not giving us more points when our weeks are “deposited” into RCI. This did not make sense, because that is not our understanding of how RCI works. Then she told us that beginning in 2018, we would be able to use our units at Coral Resorts only during the weeks we actually were deeded, and that we could not use RCI points to exchange into other weeks if we could not travel during the weeks we owned. This also did not make sense, because the Coral Resorts master deeds are clear that deeded weeks are more or less “floating” weeks and that owners may reserve other weeks. She said that even though we would continue to receive RCI points for our units, we could use those points only at other resorts.


    The point of the presentation, of course, was to convince us to buy into the Palmera Vacation Club. Palmera has its own points system, separate from and unrelated to RCI. I did not pay any attention to whatever resorts are available other than the Coral Resorts. The sales rep told us that the minimum number of points we could purchase was 6000 (but later one of the options she presented to us was 5000). (We later talked to someone who attended a Palmera presentation as a potential new owner – owned no timeshare anywhere – and learned that they were offered a program for 3000 points.) I am a little fuzzy on the figures, but the following figures are close enough. They wanted to charge us about $21,000 for the program (I cannot remember whether it was the 5000 point or the 6000 point program), and they would give us a credit for the $10,100 we originally paid for the Coral Reef triennial unit, so that we would end up paying a little over $10,000. It was unclear to me whether we would remain owners of the Coral Reef unit. I did not ask because by that time we were quickly losing interest in the presentation. The sales rep said (at least for credit purposes) they would not recognize the Coral Sands triennial unit we own for a credit, because we purchased it on the resale market. But they said we could transfer that unit back to them and they would send us a check for $680. (I did not ask how they came up with that figure – it has nothing to do with what we paid for the unit – but in thinking about it, it works out to roughly 2/3 of the triennial maintenance fee, and we are one year into the three-year maintenance fee period. Maybe that’s how they came up with the $680.) There also was an annual fee involved for the Palmera Vacation Club, which they said would be $229 more than the total we are now paying for the Coral Reef maintenance fee and annual RCI membership.


    This did not sound like a good deal for us, and we did not buy into the program. There may be aspects of the program that are appealing to some people (maybe access to places that are not accessible through RCI), but not to us. It also may have been an annual points program, as opposed to the triennials we currently own, but as I said we were losing interest and not asking a lot of questions. We told them we were not interested and went on our merry way. The update lasted about an hour. They gave us $150 in “island cash,” which we spent at various places during the week.


    My next stop was the front desk at Coral Sands. The previous management company (Elite Resort Group) still has its sign up, and the Elite Resort Group business cards are on the front counter. I asked the guy at the desk about this, and he told me that Elite is still managing the place, and that Palmera and Elite have common ownership. I do not know whether he is correct, and I have not verified that information.


    Then I talked to the on-site RCI representative at Coral Sands. She was aware of the Palmara situation, but she told me that some of the information we received from the Palmera sales rep during the presentation did not seem to be correct. She said that she was unaware that Palmera was telling owners that RCI was “terrible.” She said that RCI is not charging anyone more points to reserve any unit than what the owners of those same units are receiving. She told me that Coral owners still can use their RCI points to purchase stays during weeks other than what they were deeded. And she told me that the Palmera Vacation Club is a separate entity from the Coral Resorts management company. She did explain to me that, as people convert their units into the Palmera Vacation Club, those specific units would no longer be available through RCI, so that the availability through RCI may go down over time if enough people convert. For example, if all three-bedroom owners during a specific week convert into the Palmera Vacation Club, then three-bedroom units during that specific week would no longer be available through RCI. I do not see that happening any time soon.


    I then checked our RCI account. As the RCI rep indicated, we still have choices to reserve units at Coral Resorts. There does not seem to be any limitation to the weeks we actually own.


    I have no idea whether Palmera Vacation Club memberships are available on the resale market (such as the 5000 or 6000 point varieties we were offered or the 3000 point variety that our non-timeshare-owner friend was offered). And I have no idea whether the program is beneficial for anyone, because we were not paying enough attention to learn whether there are any real benefits other than what we already have as unit owners and RCI members. But as I said, we quickly concluded the program was not for us.
     

Share This Page