Help me cancel my contract if what you are saying is true Mr. Luis Namnum
If this is true Mr. Luis Namnum then my contract needs to be canceled immediately since we were lied to and the salesmen were dishonest.
A letter from Mr. Luis Namnum, President of Occidental
My name is Luis Namnum, I’m the president of the Occidental Vacation Club. I have read with dismay some of the comments made on the TUG site. What some of you describe is not the company I run. I would like the opportunity to answer and/or solve some of the issues.
1. Cancellation Within Five Days- Is healthy for both the buyer and the seller to allow for a reasonable cooling off period. Mexican law calls for 5 days. We are obliged not only to accept your cancellation but to refund as fast as possible (minus significant gifts we gave the buyer as a gift for buying). Is really bad business to keep a member that is not happy with the purchase for whatever reason.
We will make some changes in the procedure to include an e-mail address directly to my headquarters so that my corporate team can handle the cancellation request in addition to the sales site.
Furthermore, If any of the writers in this blog have this sort of issue, please send me a note (you have my e-mail address in the welcome kit) with a copy of the letter or anything else you tried to send cancelling within the five days, and will take care of it. I really don’t care how much time has passed.
2. Lies from the sales staff: Our policy is that if, at any time after purchase, we find that the sale was made under false pretenses, we cancel at the owners request with full refund. Ours is a good product, we don’t and should not need to lie to sell it.
We have in place mechanisms to cover all possible things a sales person can say on the sales table both with documents, training and supervision; but, given 'the face to face' nature of the sale, we are not able to cover all things. Nor, unfortunately, can we cover what the customer understood was being said.
The fact of the matter is that within a very short period of time whatever my staff promised is going to have to be delivered. If we cannot then the right and only thing to do is to refund and get rid of the staff member.
Our success depends on delivering on the product sold. We own most of the hotels, we are not going anywhere.
I urge any of the writers in this blog that felt that lies were used to sell you the membership, get in contact with me and lets solve this.
3. How to Get Out: We do not have a policy for this. We expect that members are going to honor the financial commitment they made in the promissory note. It is sometimes hard to explain that after the sale is processed the company has to incur in 100% of the cost related to the sale, costs that are much higher than the downpayment income. Like many other companies, we incur in these expenses based on the promise made by the customer to pay their bills.
But we also understand that things change and that what was affordable yesterday may not be today. Contact us with your individual case and we will work something out.
4. Lowest Rate Guarantee: Our members MUST pay a lower All Inclusive rate than anybody else using our hotels. Not only do we guarantee this, but our Rate Pledge states that if at any time a member finds a published rate lower than the one the booked with or used, we will not only match such a rate but will add on a 15% discount.
I probably have not answered all of the comments or have missed something, please write to me if I did and I will face it, take care of it or give you your money back.
Buying my product should not be a source of tension or unhappiness, and most important it should not make anyone feel that there is no recourse. Our club be a source of good stuff. If it's not, allow us to fix it, if we can’t, then it is fair to end the relationship with as few losses to each other as possible.
Luis Namnum
President
Occidental Vacation Club[/QUOTE]
