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[2009] Resort Consulting Group & Chalet High

Discussion in 'US - Eastern States Timesharing' started by Ubil, Apr 23, 2009.

  1. Ubil

    Ubil TUG Member

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    This is a letter that I received today.

    "Dear Chalet High/Creekside Village Owners,

    This letter is to inform you that, due to changes in the timeshare/vacation ownership industry, and current economic conditions, decisions will be made shortly which will impact your property owners association.

    Since your ownership conveys certain responsibilities and financial obligations to you and/ or your family, Resort Consulting Group has been asked by your Board of Directors to schedule interviews with all owners, the purpose of which is to provide you with any information you will need to make intelligent, logical decisions regarding your timeshare. Please bring your purchase contract, paperwork, etc. with you.

    As time is of the essence please call to confirm your appointment at (540) 209-0920 Monday-Friday 10AM - 6PM or Saturday 11AM - 3 PM. Please be advised that due to heavy call volume your call may be routed to voicemail. Your call will be returned in the order in which it was received.

    With Regards,
    Chalet High/Creekside Village Owners association

    RE: Ken Cates
    Resort Consulting Group"


    Anyone know anything about Resort Consulting Group or Ken Cates?

    Any other Chalet High/Creekside Village owners out there who have any success whatsoever in getting information out of the "Chalet High/Creekside Village Owners association"?

    In the past, whenever I have tried to get basic info, such as yearly budget, members of the BOD, etc, they always said (on the few times that I was actually able to speak with someone, and I have never gotten a response to letters) that they were still under developer control and wouldn't respond.
     
    Last edited by a moderator: Jan 30, 2010
  2. T_R_Oglodyte

    T_R_Oglodyte TUG Lifetime Member

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    Doing a a quick Google on the firm name indicates they are in Helendale, CA, very close to Silver Lakes Country Club.

    You need to pray to every deity you can summon that the folks that run Silver Lakes haven't gotten their slithering tentacles into your resort.
     
  3. dwsupt

    dwsupt TUG Member

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    Doesn't sound good.....

    Sounds like one of two things. 1) the old "owners update" so we can switch you routine, or 2) your resort has been sold and for a lump of money we will make everything o.k again.
    Bring your paperwork- but leave the checkbook at home!
    :crash:
     
  4. jay37

    jay37 Guest

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    I received the same letter several months ago, this was the first round. I just got it again today. I made the appointment and went to the meeting the first time. Mr. Cates did all the talking, Chalet had nothing to do with the discussion other than it being held in their office above the pool. Basically what Ken Cates said is that Chalet High is out of money and he was hired to save the company. There are two options:

    1. Sign over your timeshare to Ultimate Escape (or something like that) that Resort Consulting Group has no affiliation with (yeah right). Mr Cates says that he only comes in and advises troubled timeshare resorts and he stands to gain nothing whether you buy or not. This is how his so called deal of a lifetime works: For $8000 (in my case) you get to use this Ultimate Escape (I can't remeber the actual name), and you can use it anywhere and there is no property deed so there are no maintenance fees. They will buy your timeshare at fire sale price then you give them $8000 or more and get to vacation all ovr the place... WOW!! where do I sign up?? :hysterical:

    or:

    2. They are going to have all the owners vote on more than doubling the maintenance fees. In my case I would go from $400 to $850. Mr. Cates swears that he already has the votes to make this happen (Its a threat to force you to buy this vacation escape crap or pay more for the rest of your life). Either way... you are going to pay more!

    I am upset that I can't remember the name of the getaway company, if you go to this presentation post the name of the company here, I am not going to bother responding to this second letter that I got. They never gave a website for the great escape (or whatever the name of the company was) so I called Ken Cates after I left and he gave me the web address and said that it wouldn't come up on Google or Yahoo search for some reason that I can't remember now, I do remember that it sounded ridiculous to me. I did some research on the website, which was really cheap looking and offered no info at all if you're not a member... so in other words, buy first. It was just a shell page with a member login link... absolutely nothing about the company or the program. I then did a WHOIS domain lookup and found that the website was created about 1 month before I went to the meeting and was registered by a guy in California. hmm??

    There are so many red flags. This letter that I received today tells me to call (540)209-0920 and there is a disclaimer 'Please be advised that due to heavy call volume your call may be routed to voicemail'. When I call the answering machine says Resort Consulting and it always goes to voicemail. Last time I was directed to set the appointment up through Chalet High. I guess they now turned everything over to Mr. Cates.

    I still have Mr. Cates business card. Here is the contact info:

    Resort Consulting Group
    685 Flower Drive
    McGaheyville, VA 22840

    Ken Cates
    On-site Consultant
    (843)603-0083

    resortconsultinggroup@gmail.com


    843 is a South Carolina area code. And a gmail account??? Very fishy!!

    Resort Consulting Group's website, resortconsultinggroup.net, has been under constrution since I looked at months ago. The website was created on Jan 29, 2009 and the web page says they have been in business since 1994.This type of business and still no website?? The registered owner is James Mason from Harrisonburg VA. The vacation website that was being peddled was created around the same time, I think Dec. 08'.

    If you go to the meeting post the name of the vacation getaway company.

    P.S. scam or no scam I am furious with Chalet High!! I wish I never brought this crappy timeshare!!

    Sorry for the long post, hope it helps though.
     
    Last edited: Apr 29, 2009
  5. cellman54

    cellman54 Guest

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    Chalet High and Resort Consulting Group

    I attended a meeting with Resort Consulting Group on 5/8/09 about Chalet High. Here is what they presented to me.

    Options


    1. Keep timeshare and ride out the storm.

    60% chance of a turnaround in the next 18 months, otherwise bankruptcy. In that case, property owners are liable for the 15% delinquency (700 owners) unpaid fees. National average is 4% delinquency.

    One of the pedestal homes burnt down. The home owner’s association management had the wrong type of insurance, in which the home owners association was paid for the loss but not the actual 52 homeowners. Looking at possible law suits against the home owners association. That is us, so we could be charged additional fees to reimburse their loss.

    Surveys by people you have traded into Chalet High are very negative (upkeep and appearance, leaks do to roof damage, old and worn-out appliances, lack of amenities such as an entertainment director). These surveys are used by RCI and II to rate time share locations, if a time share location goes below the national average by a certain number of points, the time share location owners are no longer able to trade outside their own time share. Chalet High is in a couple of points of that happening. It appears that the Home Owners Association Management has been inept in their management of Chalet High.

    Costs of repair and maintenance have increase over the years. The national average for maintenance fees are $750.00 and will be increasing.

    Cost analysis of fees:
    Yearly maintenance fee at present time, most likely will go up in the future.
    2009 $550.00
    2010 $650.00
    2011 $750.00
    2012 $750.00
    2013 $750.00 total for 5 years is $3,450.00






    Interval International yearly fee-$120.00 x 5 = $600.00
    Trade processing fee $164.00 x 5 = $820.00
    Total for 5 years: $3,450.00
    $600.00
    $820.00
    $4,870.00


    2. Sell to E Valley L.L.C. (Internet based E-Bay seller and holding company with a local office in Harrisonburg Va.) Licensee of Infinite Escape software used to find vacation rentals.
    They offer rentals at a discount not ownership, so there is no homeowner liability there.

    Multi License Plan
    $9,990.00 Onetime fee
    -$7,000.00 For my time share
    $2,900.00
    +$275.00 legal processing fee
    $3,265.00 Total

    Individual License Plan
    $9,490.00 Onetime fee
    -$7,000.00 For my timeshare
    $2,490.00
    +275.00 Legal processing fee
    $2,765.00 Total

    There is a yearly membership and software licensing fee of $189.00.

    Multi License means up to four individuals can have a copy of the software so as to let them plan their vacations and only one individual can have the software under the Individual Plan.

    Each year the plan gives the following reward points:
    Hotel rewards $2000.00
    Condo rewards $4000.00
    Cruise rewards $2000.00

    Rentals less than 60 days out are considered short term and run between $299 and $399 a week. Those that are beyond 60 days out are premium and run $700.00 to $900.00. The rewards points are used to reduce the price of the rental. I’ll give to examples of real rentals from online.


    The Villas at Fairway Retail: $1450.00
    Bushkill, Pennsylvania Rewards: $1151.00
    Short term condo (less than 60 days out) Price: $299.00




    Pinecliff Village
    Ruidoso, New Mexico
    Select condos (premium, more than 60 days out) Retail: $1395.00
    Rewards: $714.00
    Price: $682.00





    Userid: 440742
    Password: guest
    Email: (you may be able to use yours)



    I did a followup with the BBB of Harrisonburg Va online and found E Valley L.L.C. (Infinite Escape software) is owned by James Mason who is also the registered owner of resortconsultinggroup.net

    Hope this helps
     
    Last edited: May 11, 2009
  6. boss

    boss Guest

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    Resort Consulting Group

    The info about this group and it's purpose was eye-opening. I called this week to find out what was going on and was told to attend a meeting. I figured I should try to find out the info under cover and now I see why they won't tell you anything over the phone, Does anyone have any ideas about what course of action to take as owners of Chalet High?
     
  7. glennmc77

    glennmc77 Guest

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    RCG and Chalet High - Redux

    I concur with what prior posters have said about RCG. The appointments are a medium-hard sell of this software deal for $10,000 (minus the inflated price for your timeshare), plus a $189 annual maint fee. I'm a Software developer and decided to pass on it. No individual user software, to me, is worth 10,000. Now as to what to do?

    I've also given lots of presentations, and know that a good presenter can make even Hell (yes THAT one) look attractive.

    At our first pitch, my wife & I walked. (We may have a second coming up this weekend). So did another couple. We're in our 50s.

    I posed the question "What if I just don't pay the increased fees or additional assessments, and let the property go to forecloseure?"
    Then came more gory-scare tactics. About the prospects of getting a Real Estate loan when I have a RE foreclosure on my record. We (and the other couple that walked) realized that "We already own our house, own our cars, and are relatively comfortable/stable where we are" . . . How much can "THEY" impact on our credit which is already incredibly high? It would be, after all, foreclosure on a Timeshare! THUS - We took a pass on the great deal for Infinite Escape (or whatever).

    As to the "Why I Ever Bought . . . .?" comment above.
    We didn't buy as an 'investment'. We bought as an (ultimately) modertely priced vacation/retreat. I like using the property as a 4 or a 7 day retreat every year (we are there during Presidents Day Weekend). My wife paints, and it gives her time to do some painting. I don't need to be entertained, but that's me. A little skiing, a little pool time, alot of R&R.

    What to do now, and what RCG or Chalet High will be doing for/with us?
    Who knows. I intend to ride out the storm and see what happens.
     
  8. ctyatty

    ctyatty TUG Member

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    Sony makes some very good quality small digital recorders which fit in a shirt pocket and will record anything said in the room.

    Maybe document what these folks are representing.

    Of course, it appears that either the management or HOA board had to invite these people in. What "incentives" are being paid to who?

    The HOA owes a duty to the homeowners. Has anyone checked to see if the HOA board or manager have errors and omissions insurance to cover them for not purchasing replacement cost type insurance?
     
    Last edited: Jun 24, 2009
  9. mountaineer

    mountaineer Guest

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    How long did it take you to get a user name and ID for Infinite Escapes? We went for our 'meeting' on June 28th and have not received anything yet. I suspect they are waiting for the 7 day grace period (we have to 'change our minds' and stop payment) before they give us any information that we can use.
     
  10. Bill4728

    Bill4728 Moderator

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    If you have a 7 day grace period to stop the sale of your TS ( or convertion to this "Infinite Escapes") I jump on it right now.

    Rescind if you can.

    If the TS goes belly up. You lost your TS but no other money. If you pay $10,000 to "up grade to Infinite Escapes", you've lost your TS and an additional $10,000.

    I would never think of doing it.
     
  11. Ubil

    Ubil TUG Member

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    Annual Report and Meeting Minutes

    I just got off the phone with Creekside Village/Chalet High "Corporate Office".
    I called the phone number listed on their letterhead - (540) 856-2125, and the person I spoke with said that I would have to call the "Corporate Office" at (540) 856-3049, which I did immediately.

    I have been promised the Owners Association Annual Report and the Board of Directors meeting minutes by next week.

    We'll see.
     
  12. BearsFan315

    BearsFan315 TUG Member

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    Resort Conlting Group, Inc.

    Well guys I myself have receivedthis letter, and then actually stayed at Chalet High In July, these guys actually stopped by the unit to talk to us, and made their presence known on the resort, they were always around, and were even at the gatherings/ events.

    Today I received my second & final letter from them, as is states I will receive NO further contact from them, as this fulfills their obligation to the association. I have the letter, and can post if needed.

    My thoughts are if they buy out/ transfer your timeshare to whomever, who is going to pay the maintenance fee ?? how is it helping the resort by them buying them out ?? doesthis not transfer money from the resort to this company ?? What are they going to do with all the vacant unit/ weeks they buy out ?? seems like this would further in debt the resort, as they lose owners therfore losing money ( maintenance fees ).

    I can say we were some what dissappointed this year, as we no longer have access to the outdoor pool, would have to pay a fee either daily or weekly. been going there for nine years now, and nothing new, exciting, to attract keep the people. units have not been upgraded, nor their furnishings !! The area is beautiful & tranquil.

    We are riding it out for now, but not sure what to do...
     
  13. Bill4728

    Bill4728 Moderator

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    The best advice I can give you is to do what your doing "We are riding it out for now"
    Do not buy or pay anything to anyone. If the TS goes under, you've lost your TS but will at least have no more MFs.

    Good Luck to all of you.
     
  14. Ubil

    Ubil TUG Member

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    How much would the outdoor pool have cost? Did access to the lake also go away? We didn't go this year, so didn't know that this had happened. Any other changes?

    Above I posted that I had asked for the financial report and meeting minutes. I called again a week ago and asked when they were going to be sent to me. They said that they would send the budget to me, and requested that I look at it before determining what else I needed.

    Surprise! The budget actually showed up yesterday. It is 1 page, so doesn't have a lot of detail. I'll have to digest it for a few days. Some things that it does not have, that are required by Virginia timesharing law to be in a yearly financial report:
    1. Reserve fund balance (the budget does have an amount that supposedly is going into the reserve fund this year)
    2. Director names
    3. CVOA directors meeting minutes

    One of the major reasons that we should insist on legally required reporting and accouting is to make sure that the units/weeks that are getting purchased continue to pay the yearly maintenance fee, as well as to have some assurance that the increased maintenance fees are being used to maintain/improve the property.

    Did you also see that the latest letter said that the yearly maintenance fees had gone up again? It didn't say what the new fee is. I hope that it was merely referring to the increase for 2009.
     
  15. lhboss1

    lhboss1 Guest

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    Final Letter dated August 3, 2009

    When I couldn't get anyone to answer why I was receiving the letters from Ken Cates, I made a call and left a message on the voice mail. I then received almost daily calls which I ignored. Now I've received the "final notice" which I will also ignore. Is there any chance that the whole Chalet High/Creekside Village complex could be sold to a developer? Wouldn't there be some buy-out for timeshare owners? We bought way back in the early-mid 80's and own three weeks "free and clear." We get a bit back against our maintenance fees each year as we indicate our units are available for rent.
     
  16. santa

    santa Guest

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    creekside timeshare owner

    We got our timeshare june 2004 unit39 a&b wk 19 it was supposed to be built within a year. It is not even been started its been 5 years! we never received a time share magizine we did receive a letter from resort consulting group. We went to this meeting sat aug. 8 @noon. They wanted us to pay $3265.00 to give up our ownership to eValley LLC. Chase Heatwole said creekside timeshares were being sold on ebay for $1.oo. after getting on the computer the complaints came up we had no idea other people were having the same problems we were having. Please let us know any information or who to contact about creekside timeshare.
     
  17. timeos2

    timeos2 Tug Review Crew: Rookie TUG Lifetime Member

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    Whoa - this is wrong!

    If it was never built are you PAYING for it? Fees? What are they giving you to use each year? Pay to give t up? Thats crazy. More details please.
     
  18. Miss Marty

    Miss Marty TUG Member

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    Chalet High/Creekside Village (Toll Free) 1-800-296-3049


    So many first time guest/posters



    jay37

    Guest

    BBS Reg. Date: Apr 29, 09
    Posts: 1


    cellman54
    Guest

    BBS Reg. Date: May 10, 09
    Location: Lynchburg, Va.
    Posts: 1


    boss
    Guest

    BBS Reg. Date: May 19, 09
    Location: Washington DC
    Posts: 1


    glennmc77
    Guest

    BBS Reg. Date: Jun 24, 09
    Location: Martinsburg, wv
    Posts: 1


    mountaineer
    Guest

    BBS Reg. Date: Jun 28, 09
    Location: Pennsylvania
    Posts: 1


    BearsFan315
    Guest

    BBS Reg. Date: Aug 7, 09
    Location: Portsmouth, VA
    Posts: 1


    lhboss1
    Guest

    BBS Reg. Date: Aug 9, 09
    Posts: 1
     
  19. ecwinch

    ecwinch Moderator

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    If you visit the Eastern Region forum, you will see some similarities between what is being reported here and the actions of Festiva/Outfield at the Southcape and Sandcastle resorts.

    It appears to be a trend developing. Someone steps in takes some action to obtain some control over the resort (or threatens to). They then begin marketing a conversion program to owners to convert their deeded ownership to membership in a points program. Using scare tactics to get owners to upgrade their deeded week to pts. They make statements that converting is the only way to avoid the huge m/f increases that will be coming down the line.

    For every owner that takes the bait, they get more and more control of the resort, since they end up controlling the voting power of the converted week. When they accumulate enough weeks, they then will effectively control the resort.

    You should consider organizing a concerned owners group. If nothing else, that group just needs to act as watchdog to ensure that owner rights are not violated.
     
  20. santa

    santa Guest

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    Yes, we have paid for both timeshares in full and pay maintance fee's on both every year. They have let us stay in the condo's that are finished until ours is built.
    We are just looking to get out it has been a night mare since we got them. The problem is you would think when you invest in a timeshare that when you no longer want it you would atleast break even not have to pay another $3200.00 to get out. This is our first timeshare purchase and when dealing with creekside you get the run around. Any help or Any wise words would be much appreaciated on where do we go and what do we do from here?

    We heard there are court cases againt them does anyone know more information about this?

    Thanks, Santa
     
  21. calgarygary

    calgarygary TUG Member

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    I think you need to take a very close look at the contract you signed. Hopefully there is a non-performance clause that will allow you out as the developer has failed to build your unit.
     
  22. tlsbooks

    tlsbooks TUG Member

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    That's because this thread is the 3rd item when you do a Google search of Chalet High/Creekside Village. Not an owner but I sincerely hope that this thread keeps many, many people from paying to upgrade to that "vacation club".
     
  23. Patri

    Patri Tug Review Crew: Rookie TUG Member

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    This is a resort we considered buying resale a few years ago. It had low mf. I know it has few amenities. I wanted to stay there first to see if we liked it and haven't had the chance. Sure glad we didn't buy. What a mess.
     
  24. Annoyed

    Annoyed Guest

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    Yes, go to here http://wasdmz2.courts.state.va.us/CJISWeb/circuit.html
    select shenandoah, press the radio button for civil then enter "alexander properties"
     
  25. santa

    santa Guest

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    Thank you every one for your replies and help. If we figure something out I will be sure to post to keep you all updated in hope that it will help the many others in my situation. I'll have to search our contract to see if there is a way out.
     

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