Free courses in management?
Mr. Pres. can you recommend to Diamond Resort International to have a meeting for Resort Managers only to discuss best practices on running a timeshare resort? Thanks
Alan covered it rather well. Our history with developer based management resulted in the disaster we suffered through back in 2000-2001.
At the time we had the management firm supplying the manager for the resort. He/she was employed by the management, not the resort. The result was a never ending turnover with, as I recall, the longest term being 18 months - most lasted 6-9 months. Needless to say there was no continuity and we were always "training" a new manager. They always had the excuse that they hadn't had time to get things right. Some were most likely highly qualified but they never really had a chance.
When we changed management in September 2001 the first thing we did was to make the manager our employee. We stopped sharing the position with CPGV. We hired Gaston Correa that October and to this day he is in that spot. It was one of the key moves that turned the resort around. His loyalty is to the resort/Association and he is not afraid to butt heads with our very qualified and well performing independent management firm (VRI). But as an independent resort whats best for us may not be best for VRI. Not our problem. And its (so far) never been a problem. We (the Association/Board) run the show. VRI suggests things but we are under no obligation to do it their way.
So I have no doubt that Diamond still has qualified resort managers - some highly regarded - but they have kept them as Diamond employees. You can guess where the number one loyalty lies. I can't blame them - satisfy whoever writes your check. I doubt they need training on resort operations. But they may not have the free hand we grant our manager to operate things his way with our oversight. While we're happy to share his expertise I don't expect that they would welcome that offer.