- Joined
- Jun 6, 2005
- Messages
- 14,501
- Reaction score
- 3,195
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- 698
- Location
- Kansas
- Resorts Owned
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Marriott Grand Chateau
Marriott Shadow Ridge
Marriott Ocean Pointe
Marriott Destination Club Points
Hilton Grand Vacation Club Las Vegas Blvd
Grand Colorado on Peak 8
Spinnaker French Quarter Resort Branson
I stayed at the Polo Tower thru an Exchange during the New Years Holiday.
In the Polo Tower elevators.....at the front desk...and while..waiting for shuttles at the front door.....I kept meeting very un-happy owners. One of the owners couldn't believe how un-careing the staff at the front desk were.
When I tried to use the washing maching two floor above my unit, someone or someones kept opening and leaving the lid on the washing machine open. It took about three hours to get a load of clothes washed.
I was told by the staff that the top floor lounge had been closed for the future developement of office space. Gee Whiz and Darn......I was looking forward to seeing that much bragged about view from the top floor Lounge. I suppose after you've been approached by angry owners for what likely extended for at least a year over something you have no control over, you'd get an indifferent attitude about it. After all, if owners were venting to the front desk or even the resort manager, they were venting to the wrong person. I believe the venting needed to be directed to S. Cloobeck, who's office that temporarily became if I understood things correctly.
Rock
P.S. Sorry... had to laugh at this Polo Tower e-bay ad from last week:
Bidding starts at .....$1.00
Buy IT NOW............$5.00
That was about the time I started a Polo Towers owners forum. Like you, I thought that owners might get together and get rid of DRI as a management company. It wouldn't have brought the lounge back but, we could have gotten rid of a lousy management company that didn't seem to care about owners.
By it now for $5? Now THAT'S an unhappy owner or, it's an owner desperate to get out from under those MF's. I've conversed with more than a few DRI owners that can't afford the new and improved MF's and want out. Some at any price, just to get out from under the MF's. On this one point, DRI seems more than happy to get those owners out and, hopefully is suspect, get owners in that accept the MF's as they are.
The owners lounge was used heavily to sell those units. Then, after it was closed, it was turned into office space. Guess owners aren't #1 in DRI's heart and mind. I've been assured by DRI that the lounge space was costing to much money and will never be turned back into a lounge. I counter with moving the convenience store up there and adding maybe a deli or Pizza Hut express (ala Marriott) but I was told that wasn't going to happen either. It would either remain office space or perhaps be turned into a timeshare unit or units.
Unfortunately, when you read the ownership documents, DRI maintains control/ownership of pretty much every public space at Polo Towers. Owners don't have anything to say about how that space is used.
I personally haven't been treated poorly by DRI staff. I can understand why staff would seem indifferent to owners over this. DRI did not bother to let owners know what was happening with the lounge. They simply closed it and let owners go up there, expecting to enjoy a drink and a great view, only to find the doors locked and the lounge closed. It was one of the WORST examples of timeshare management that I've ever seen and an example of how DRI values and treats it's owners.
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