- Joined
- Jun 6, 2005
- Messages
- 9,848
- Reaction score
- 4,227
- Points
- 648
- Location
- Houston, TX
- Resorts Owned
- Wynd VIP Plat GF, HGVC Elite, WM, HICV, +
I was hoping to be in Austin, but I ended up out of state, on business.
Any new announcements, highlights, or new information
Or just more of the same old information
They talked about how Wyndham has acquired a tech company, ATN?, sorry don't remember the name. Search times will be much faster. A better functioning website and more accurate inventory would have a higher priority over speed at this point for most of us.
They also talked how they are collecting data on us. Our birthdays, anniversaries, etc. They are now in the process or are going to be tracking our searches and anything we do on the website. Say you are searching multiple times for a stay for certain dates at Bonnet Creek. Supposedly they will alert you that something you've searched for is now available. I'm having a hard time wrapping my head around how that will work. If you've been searching and not found anything then most likely so have other people. If you all get the alert the first one, two or three people to see the email or text will get the stay(s) and everyone else gets nothing. Not sure I would want to know it was available and not get it. I got the feeling some people weren't thrilled to hear that it appears that Wyndham will be tracking and compiling data about us and everything we do. It seems like it would be more for their use for sales than of benefit to us.
Another big thing that was talked about is that they are thinking of or working on a program that will tell owners before they arrive at the resorts what incentives are being offered if they choose to attend an update. An email? You would select which gift you want and select a day and time to go to the update. Or select to not attend. They've heard our complaints about being repeatedly asked and called during our stays. I hope I didn't dream that!
All the resorts will never be in CWA.
They were asked about PR losing both Glacier Canyon and Chicago. Not a very satisfactory response on that question. The response was to acknowledge it happened. Said they were going to be enhancing the PR perk at the PR resorts. That caught a number of people's attention as the program needs to have some actually worthwhile perk at the individual resorts.
I missed what Richelle mentioned about expiring points being automatically deposited to RCI. Hopefully someone else can verify what was said.
They talked about how Wyndham has acquired a tech company, ATN?, sorry don't remember the name. Search times will be much faster. A better functioning website and more accurate inventory would have a higher priority over speed at this point for most of us.
They also talked how they are collecting data on us. Our birthdays, anniversaries, etc. They are now in the process or are going to be tracking our searches and anything we do on the website. Say you are searching multiple times for a stay for certain dates at Bonnet Creek. Supposedly they will alert you that something you've searched for is now available. I'm having a hard time wrapping my head around how that will work. If you've been searching and not found anything then most likely so have other people. If you all get the alert the first one, two or three people to see the email or text will get the stay(s) and everyone else gets nothing. Not sure I would want to know it was available and not get it. I got the feeling some people weren't thrilled to hear that it appears that Wyndham will be tracking and compiling data about us and everything we do. It seems like it would be more for their use for sales than of benefit to us.
Another big thing that was talked about is that they are thinking of or working on a program that will tell owners before they arrive at the resorts what incentives are being offered if they choose to attend an update. An email? You would select which gift you want and select a day and time to go to the update. Or select to not attend. They've heard our complaints about being repeatedly asked and called during our stays. I hope I didn't dream that!
All the resorts will never be in CWA.
They were asked about PR losing both Glacier Canyon and Chicago. Not a very satisfactory response on that question. The response was to acknowledge it happened. Said they were going to be enhancing the PR perk at the PR resorts. That caught a number of people's attention as the program needs to have some actually worthwhile perk at the individual resorts.
They plan on moving the future annual meetings around instead of just rotating between Vegas and Orlando. At least half of the people there were first time attendees. They did give us a nice breakfast this year which was a pleasant surprise.
Annie Roberts in talking to several of us after the meeting gave examples of the rotating benefits that will be offered with Privileges. She mentioned maybe for a few months it would be a coupon for a free appetizer with the purchase of two entrees. Or the next time it could be say 15% off your bill at a specific restaurant. I was hoping that she didn't mean that those are exactly the types of things they have in mind for the rotating benefits because they hand out the little cards for stuff like that in your welcome pack when you check in. and most locations have coupon books along with brochures for things to do. I couldn't in that moment think of a polite way to ask for clarification.
They did say repeatedly that nothing but the point levels have been decided yet for Privileges. And the names too.
I missed what Richelle mentioned about expiring points being automatically deposited to RCI. Hopefully someone else can verify what was said.
I am glad the TUG "A Team" was there
Your input has helped myself and others really better understand and appreciate Club Wyndham
Can someone explain a bit more about "All the resorts will never be in CWA"?
Was that to re-assure CWS select owners and to minimize ideas that Wyndham was growing towards the Worldmark points model?
Several sales people have mentioned the website tracking. Apparently it is more real than I gave credit for it. I do not know how I feel about that. Struggling with trust and what benefit do openers really get from it issues
I am glad the TUG "A Team" was there
Your input has helped myself and others really better understand and appreciate Club Wyndham
Can someone explain a bit more about "All the resorts will never be in CWA"?
Was that to re-assure CWS select owners and to minimize ideas that Wyndham was growing towards the Worldmark points model?
Several sales people have mentioned the website tracking. Apparently it is more real than I gave credit for it. I do not know how I feel about that. Struggling with trust and what benefit do openers really get from it issues
They talked about how Wyndham has acquired a tech company, ATN?, sorry don't remember the name. Search times will be much faster. A better functioning website and more accurate inventory would have a higher priority over speed at this point for most of us.
They also talked how they are collecting data on us. Our birthdays, anniversaries, etc. They are now in the process or are going to be tracking our searches and anything we do on the website. Say you are searching multiple times for a stay for certain dates at Bonnet Creek. Supposedly they will alert you that something you've searched for is now available. I'm having a hard time wrapping my head around how that will work. If you've been searching and not found anything then most likely so have other people. If you all get the alert the first one, two or three people to see the email or text will get the stay(s) and everyone else gets nothing. Not sure I would want to know it was available and not get it. I got the feeling some people weren't thrilled to hear that it appears that Wyndham will be tracking and compiling data about us and everything we do. It seems like it would be more for their use for sales than of benefit to us.
Another big thing that was talked about is that they are thinking of or working on a program that will tell owners before they arrive at the resorts what incentives are being offered if they choose to attend an update. An email? You would select which gift you want and select a day and time to go to the update. Or select to not attend. They've heard our complaints about being repeatedly asked and called during our stays. I hope I didn't dream that!
All the resorts will never be in CWA.
They were asked about PR losing both Glacier Canyon and Chicago. Not a very satisfactory response on that question. The response was to acknowledge it happened. Said they were going to be enhancing the PR perk at the PR resorts. That caught a number of people's attention as the program needs to have some actually worthwhile perk at the individual resorts.
They plan on moving the future annual meetings around instead of just rotating between Vegas and Orlando. At least half of the people there were first time attendees. They did give us a nice breakfast this year which was a pleasant surprise.
Annie Roberts in talking to several of us after the meeting gave examples of the rotating benefits that will be offered with Privileges. She mentioned maybe for a few months it would be a coupon for a free appetizer with the purchase of two entrees. Or the next time it could be say 15% off your bill at a specific restaurant. I was hoping that she didn't mean that those are exactly the types of things they have in mind for the rotating benefits because they hand out the little cards for stuff like that in your welcome pack when you check in. and most locations have coupon books along with brochures for things to do. I couldn't in that moment think of a polite way to ask for clarification.
They did say repeatedly that nothing but the point levels have been decided yet for Privileges. And the names too.
I missed what Richelle mentioned about expiring points being automatically deposited to RCI. Hopefully someone else can verify what was said.
Great update, Jan! Thanks for sharing.
It concerns me that Wyndham has “acquired” a tech firm to improve the website instead of hiring a firm. I worked in the IT field for 30 years for a large insurance company. While they placed a lot of importance on tech, their business was insurance. Same for Wyndham. I would prefer to have a tech company work on the website. We’ve already seen what a timeshare company can do with it. And, we don’t like it! Hire a company that knows what they’re doing and let them do it.
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Several sales people have mentioned the website tracking. Apparently it is more real than I gave credit for it. I do not know how I feel about that. Struggling with trust and what benefit do openers really get from it issues
this is amazing! please email the list of tug members on the team so i can provide some extra thanks!Was there any doubt?
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this is amazing! please email the list of tug members on the team so i can provide some extra thanks!
this is amazing! please email the list of tug members on the team so i can provide some extra thanks!