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I booked a week for my brother at Sheraton Vistana Resort for him and his family for September 29th to October 6th.
He won't actually arrive until the morning of October 4th, but I can't see them fixing this past the check in date. He is going on a cruise, and with the hurricane activity he wanted both a back-up plan and a place to stay for his last couple of nights in Florida...this fit the fill perfectly.
Last night, I called the resort to let them know that he will be late for check-in, but they have no record of his reservation. I gave them the reservation number and they have all of his info (address, etc), except for the guest name is incorrect (I have no idea who the name is on the reservation -- the sheraton agent said it was likely the original owner).
Interval is closed. Sheraton says they can't fix without II. What do I do?
He won't actually arrive until the morning of October 4th, but I can't see them fixing this past the check in date. He is going on a cruise, and with the hurricane activity he wanted both a back-up plan and a place to stay for his last couple of nights in Florida...this fit the fill perfectly.
Last night, I called the resort to let them know that he will be late for check-in, but they have no record of his reservation. I gave them the reservation number and they have all of his info (address, etc), except for the guest name is incorrect (I have no idea who the name is on the reservation -- the sheraton agent said it was likely the original owner).
Interval is closed. Sheraton says they can't fix without II. What do I do?