- Joined
- Jun 6, 2005
- Messages
- 2,046
- Reaction score
- 1,064
- Points
- 524
- Location
- Long Island, NY
- Resorts Owned
- Sand Pebbles, Sheraton Broadway Plantation, Hawaiian Sun Holidays
We are new owners at this resort, and were unable to use our 1st reservation, last week, due to a new grandbaby arriving.
We sent our friends and they reported that:
They arrived at 4 pm and were told there were no units ready. They did not get into a unit until after 7 pm. They were told to use the pool but no offer of any compensation was made. There were lots of people waiting around and many were irate.
The unit was dated and moldy
The hotel portion of the 3BR smelled awful. Maintenance came during the week and cleaned the a/c unit but it did not help
The floors were filthy.
The entire unit was not cleaned well.
I am embarrassed that I sent my friend there with high hopes. We toured the resort just after we purchased (did not stay there) and were shown a beautiful, updated unit.
My friend spoke with an owner there, and he told her the resort has been going downhill in the past few years.
I am disappointed as I was hoping that my family would be able to use the 3BR every summer in the coming years.
We sent our friends and they reported that:
They arrived at 4 pm and were told there were no units ready. They did not get into a unit until after 7 pm. They were told to use the pool but no offer of any compensation was made. There were lots of people waiting around and many were irate.
The unit was dated and moldy
The hotel portion of the 3BR smelled awful. Maintenance came during the week and cleaned the a/c unit but it did not help
The floors were filthy.
The entire unit was not cleaned well.
I am embarrassed that I sent my friend there with high hopes. We toured the resort just after we purchased (did not stay there) and were shown a beautiful, updated unit.
My friend spoke with an owner there, and he told her the resort has been going downhill in the past few years.
I am disappointed as I was hoping that my family would be able to use the 3BR every summer in the coming years.