8wks and counting for Title Transfer

[dioxide45]

They are prob delaying so your resale week will close after they announce a joint program LOL. Ugh

When Marriott did their initial changeover to DC, they based it off of deed recording date.

 

[CPNY]

When Marriott did their initial changeover to DC, they based it off of deed recording date.

How long does it take for a deed to be recorded generally?

 

[dioxide45]

How long does it take for a deed to be recorded generally?

Many companies do it electronically, so just a few days or even hours. Regarding this whole transfer process, it isn't the closing date or recording date that matters. It is the date that they actually sent the paperwork off to Vistana to complete the transfer in their system. This could be long after recording date if you have a bad closing company.

 

[CPNY]

Many companies do it electronically, so just a few days or even hours. Regarding this whole transfer process, it isn't the closing date or recording date that matters. It is the date that they actually sent the paperwork off to Vistana to complete the transfer in their system. This could be long after recording date if you have a bad closing company.

I def don’t understand the logistics of that.

 

[DannyTS]

They are prob delaying so your resale week will close after they announce a joint program LOL. Ugh

I bought this week knowing I may not be able to enroll it. If they announce any enrollment program, it makes sense to include all weeks purchased until that date. Yet, this is an arbitrary date, they can say it is up to that date or the date they purchased ILG or any other date they come up with.

 

[CPNY]

I bought this week knowing I may not be able to enroll it. If they announce any enrollment program, it makes sense to include all weeks purchased until that date. Yet, this is an arbitrary date, they can say it is up to that date or the date they purchased ILG or any other date they come up with.

Me too. I signed two contracts two days ago. Trying to get another. Tbh I’m ok with it being in SVN mandatory anyway.

 

[DannyTS]

to be honest it is a bit frustrating to wait for these transfers especially since I know (or assume) how little work is involved, especially for existing Vistana owners. They just have to take the contract nnnnnn and put it under my account. How complicated can that be? If most transfers take now 6-8 weeks they can be 12 weeks in the future. I heard Whyndham can take up to 6 months so there is always room for worse. This has consequences for current year reservations and SOs. If i get current year SO's now (not the case with my purchase), they are pretty useless since they cannot be banked and the good inventory for 2019 is long gone. Even for the next spring travelling it is starting to be tight.

I guess that the developers do not care for 2 reasons:
1) this is not a profit center for them and they can always prioritize direct sales (maybe they do it already)
2) they profit from any lost current points and weeks, they can just rent them for $

 

[Mulege]

Just got my account put online to book a reservation. Vistana needed a W-9 to link my accounts since my address was different on my contract. Moral is to make sure ALL of your purchases have the same addresses.

I have made my reservation and am happy.

 

[SteelerGal]

It’s maddening especially when you give them your account # and it’s nowhere to be found.Grrr

I understand that EDI is cost prohibitive but I wish they had a portal where you can scan and transmit.

 

[DannyTS]

Just got my account put online to book a reservation. Vistana needed a W-9 to link my accounts since my address was different on my contract. Moral is to make sure ALL of your purchases have the same addresses.

I have made my reservation and am happy.

congratulations!!! In my case, there is no change of address or anything else so the delay is due solely to the internal mechanics at the Title transfers dept.

 

[DannyTS]

I am wondering if Vistana and now Marriott do not recognize that by making the transfer process unnecessarily long and with steps not performed at the same time (linking accounts, Star options showing in the account) they actually put more pressure on the members service department since we have to contact them several times for the same issues.

 

[SteelerGal]

They need to automate sooner rather than later. I found our last buy finally. It was created under a separate account so now we wait for a transfer to correct

 

[jjking42]

got access to HRC website today. Only two week after the county stamped the deed. Much faster than my Vistana week. Strange since I though Marriott was doing both

 

[DannyTS]

one of the steps I really do not understand, why do they have to link afterwords the new account with the old ones? It looks to me that when Vistana receives a new deed, instead of looking up in the system if the owners are existing members and add the new contract to the old ones, they create a new profile (more work) then they have to link the profiles, even more work. This probably requires 2-3 dept to be involved. It does not make sense to me.

Also, one of the last steps for many resale owners is to add the week to the Interval account. This part should also be simplified, just log in the Vistana account, pay the 40 dollars to enroll a new week and the rest should be done automatically. Instead, you have to call Interval and Vistana frequently more than once each.

 

[ada903]

one of the steps I really do not understand, why do they have to link afterwords the new account with the old ones? It looks to me that when Vistana receives a new deed, instead of looking up in the system if the owners are existing members and add the new contract to the old ones, they create a new profile (more work) then they have to link the profiles. This probably requires 2-3 dept to be involved. It does not make sense to me.

If there is any discrepancy at all - phone number, different or missing email, mailing address, or any slight variation in name spelling (e.g. middle initial on one ownership but not the other), accounts won’t link. Contact info and name(s) must be absolutely identical. If they didn’t link, make sure to update all contact info to be identical and have rep submit request with resolution team. I usually get the requests fulfilled within 24-48 hours to link up accounts.

 

[DannyTS]

If there is any discrepancy at all - phone number, different or missing email, mailing address, or any slight variation in name spelling (e.g. middle initial on one ownership but not the other), accounts won’t link. Contact info and name(s) must be absolutely identical. If they didn’t link, make sure to update all contact info to be identical and have rep submit request with resolution team. I usually get the requests fulfilled within 24-48 hours to link up accounts.

this is what they say but it is not true from my experience. Anticipating such issues, after the first week I bought I always copied/pasted the personal info from the first contract when I sent it to the closing companies (and they added to the docs the same way). The info has always been the same, the result differed with each contract. Will it take 24-48 hours to link up the accounts? I do not know, I hope so but it is an unnecessary step. Vistana told me thought that it may take up to 30-60 days!

 

[SteelerGal]

this is what they say but it is not true from my experience. Anticipating such issues, after the first week I bought I always copied/pasted the personal info from the first contract when I sent it to the closing companies (and they added to the docs the same way). The info has always been the same, the result differed with each contract. Will it take 24-48 hours to link up the accounts? I do not know, I hope so but it is an unnecessary step. Vistana told me thought that it may take up to 30-60 days!

Sounds like none of the Time S companies put any $$$ in their Internal System nor IT. it’s coding ppl. I shouldn’t have to contact you to resolve an issue in your system. You should not automatically setup a new account w/out some level of internal troubleshooting.

 

[SteelerGal]

one of the steps I really do not understand, why do they have to link afterwords the new account with the old ones? It looks to me that when Vistana receives a new deed, instead of looking up in the system if the owners are existing members and add the new contract to the old ones, they create a new profile (more work) then they have to link the profiles, even more work. This probably requires 2-3 dept to be involved. It does not make sense to me.

Also, one of the last steps for many resale owners is to add the week to the Interval account. This part should also be simplified, just log in the Vistana account, pay the 40 dollars to enroll a new week and the rest should be done automatically. Instead, you have to call Interval and Vistana frequently more than once each.

Yes. Once again coding.

 

[dioxide45]

If there is any discrepancy at all - phone number, different or missing email, mailing address, or any slight variation in name spelling (e.g. middle initial on one ownership but not the other), accounts won’t link. Contact info and name(s) must be absolutely identical. If they didn’t link, make sure to update all contact info to be identical and have rep submit request with resolution team. I usually get the requests fulfilled within 24-48 hours to link up accounts.

THis was the experience we had. On a new resale purchase the closing company had the address match our account info, but they also included the county where we lived. Vistana created a separate account. They were able to fix it pretty easily.

 

[ada903]

this is what they say but it is not true from my experience. Anticipating such issues, after the first week I bought I always copied/pasted the personal info from the first contract when I sent it to the closing companies (and they added to the docs the same way). The info has always been the same, the result differed with each contract. Will it take 24-48 hours to link up the accounts? I do not know, I hope so but it is an unnecessary step. Vistana told me thought that it may take up to 30-60 days!

Yes some agents will give you the 30 day BS. I had this situation happen in dozens of transfers, sometimes they fixed it within 24 hours and sometimes a few days, and other times I had to call back to bug them.

 

[DannyTS]

does anyone know the current waiting?

 

[pharmacistking]

I'm at 3wks for a SVV Bella...Will keep you posted when all is finalized.

 

[DannyTS]

Does anyone know if Vistana is currently processing any transfers?

 

[Mulege]

Does anyone know if Vistana is currently processing any transfers?
[/QUOTE

I did a resale in mid January and it was processed last week.

 

[Mulege]

Correction 2 weeks ago.