Posted the following earlier on a sticky thread, not sure if that was the proper place to post, so here goes again...
I am helping my parents get out of their only contract and called the Ovation phone number earlier today. This contract was purchased RESALE (15 years ago give or take). After the rep looked up this contract, my parents were presented with two options:
1) Interval return (may not be correct wording), simply giving it back to Wyndham with approx. 8 week turaround.
2) 3 years of free usage. I was caught off guard since I thought only contracts purchased direct from developer were entitled to this. My father chose option 1 and Wyndham has began the process. They said to expect an email five weeks from today.
What am I missing here? I'm wondering if the phone rep could have made a mistake, or if there are any conditions to option 2? My parents simply want out and we don't want these points. It's a 105K annual contract. After stewing on this for a bit, I decided to post this because I'm not so sure that option 2 wouldn't have been a better deal if it wasn't a mistake. Wouldn't want them to give up the opportunity for three years of free points if there would be no conditions attached. Any advice would be appreciated.
Thanks,
Mark