DRIless
Guest
- Joined
- Apr 29, 2017
- Messages
- 1,362
- Reaction score
- 402
- Points
- 143
Hi,
My name is Dev, and I am a Trip Case Manager with Airbnb. Hope you are doing great!
First of all I would like to thank you for being an amazing host and delighting guests with memories to cherish for a lifetime!
I am contacting you today to let you know that one of your upcoming guests Denise M (INBK0YKKD4) contacted us asking for a full refund for her reservation at your beautiful listing.
Charles, your guest had to cancel the reservation due to some emergency reasons, and she got charged as per your cancellation policy. I am reaching out to you to confirm if you would like to refund your guest in full on human grounds. This will really great for your guest and it will be really appreciated.
I request you to please share, so we can do the needful to resolve this matter. Also, reach out to me in case you need any clarifications I will be glad to assist you.
Waiting to hear from you!
Regards,
How would you nicer, kinder, gentler TUGgers answer this one?
Background
- She never advised me of any emergencies.
- After she cancelled, she complained to me that she didn't get any refund at all and wanted me to fix it (Airbnb is in charge of money they hold it and make millions on the float)
- Cancelled about two months out, not last minute, I'm now stuck with a 2-night reservation that has little chance of finding a home.
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