Car Rental Lines - Maui

[GaryDouglas]

Dear me will also do that!

 

[Passepartout]

We were over 2 hours at the rental center before a 2 hour stop and slow drive to Ka'anapali. Maui may well have lost me as a visitor over this.

Oh, it was a Costco booking with Avis. Horrible customer service.

Jim

 

[klpca]

We were over 2 hours at the rental center before a 2 hour stop and slow drive to Ka'anapali. Maui may well have lost me as a visitor over this.

Oh, it was a Costco booking with Avis. Horrible customer service.

Jim

Cross Kauai off the list too. We waited 1 hour - there were 7 people in front of us and one person behind the counter. It was Avis as well. Even though we are preferred members we weren't on the list so we had to wait. It was painful to have the lady explain every nuance of the process - insurance, gas refilling, and offering upgrades for more money - to every customer, plus answer the phone. Then we had traffic through Kapa'a. It was miserable.

We flew to Maui last Friday after a one hour delay and there was no one in line at Budget since we apparently didn't land with any other planes. Then it took us an hour to get to Ka'anapali.

We just got lucky, no traffic to the airport today. It's such a crapshoot.

 

[Vacation4us]

We arrived on Wednesday this week. Book with Alamo, via CostcoTravel. I did the early check in and filled out and printed the required info to “skip the counter” the day before we departed. Everyone should do this. We arrived on Maui, picked up our luggage, took the tram to the new rental center and walked straight to the Alamo cars, showed them our paperwork, and drove off. Super easy!

 

[DaveNV]

We arrived in Las Vegas yesterday, collected our luggage, and made our way to the rental car area. Budget had a line of regular customers, but a clearly-posted sign saying, "Fastbreak Customers proceed to Hallway C." To the right was a doorway marked "C." We went out, made a left turn, and there was the Budget Fastbreak kiosk. I walked up to the window, gave them my name. The clerk pointed to the parking stall directly behind me, and said, "There's your car." Paperwork and keys were already in it. We loaded up and drove off. It took longer to find our way out of the parking garage than it did to get the car. Excellent customer service.

Dave

 

[NTP66]

The clerk pointed to the parking stall directly behind me, and said, "There's your car." Paperwork and keys were already in it. We loaded up and drove off. It took longer to find our way out of the parking garage than it did to get the car. Excellent customer service.

This has been my experience at the Kahului Budget location since 2011.

 

[Tamaradarann]

We had about a 90 minute wait in line at Budget last January.

In Maui in April I got my car assigned immediately, however, the wait for the shuttle to the rent a car place took like a 1/2 hour with no line at all. The line for the 3 or 4 companies that use the same shuttle service was very long, however, after people waited like 15 minutes about 4 shuttles came at once and eliminated the line. It seems like the shuttle service is going "on strike" since they (will be/are) unemployed with the new building, which (will be/is now open, since it is June.

 

[Passepartout]

In Maui in April I got my car assigned immediately, however, the wait for the shuttle to the rent a car place took like a 1/2 hour with no line at all. The line for the 3 or 4 companies that use the same shuttle service was very long, however, after people waited like 15 minutes about 4 shuttles came at once and eliminated the line. It seems like the shuttle service is going "on strike" since they (will be/are) unemployed with the new building, which (will be/is now open, since it is June.

The new facility has been open almost 3 weeks now and the shuttle team is quick. It would be better if they had designed it to come inside, nearer the carousels, but that's how it goes. It was a mess last week, but hopefully they will smooth out the wrinkles.

 

[Tamaradarann]

The new facility has been open almost 3 weeks now and the shuttle team is quick. It would be better if they had designed it to come inside, nearer the carousels, but that's how it goes. It was a mess last week, but hopefully they will smooth out the wrinkles.

I understood from one of the shuttle drivers that they would be laid off and unemployed as soon as the building opened!

 

[Passepartout]

I understood from one of the shuttle drivers that they would be laid off and unemployed as soon as the building opened!

As it happened, when I got to the Avis counter, the 'agent' at the kiosk next to mine told be that 10 days earlier, before the new facility opened, he was a shuttle driver. So don't feel too badly for them.

 

[MOXJO7282]

We arrived on Wednesday this week. Book with Alamo, via CostcoTravel. I did the early check in and filled out and printed the required info to “skip the counter” the day before we departed. Everyone should do this. We arrived on Maui, picked up our luggage, took the tram to the new rental center and walked straight to the Alamo cars, showed them our paperwork, and drove off. Super easy!

Thanks for the tip. Just did this with our Alamo rental for Aug on Maui so this should save us some time. Hopefully the shuttles are operating at peak performance so we don't have to wait too long for that.

 

[controller1]

Thanks for the tip. Just did this with our Alamo rental for Aug on Maui so this should save us some time. Hopefully the shuttles are operating at peak performance so we don't have to wait too long for that.

No more shuttles.