Gift from Marriott Bonvoy

[Luvtoride]

I've been lifetime platinum/titanium for several years and received nothing.

Maybe the (e)mail is slow and more "thank you letters" will go out in the next few days, awarding the $100 gift cards to some of the highest/ longest Loyalty members?

 

[bazzap]

Maybe the (e)mail is slow and more "thank you letters" will go out in the next few days, awarding the $100 gift cards to some of the highest/ longest Loyalty members?

Now that is wishful thinking.
Although as a Lifetime Titanium BonVoy member, having not received one, I like your thought process haha.

 

[NboroGirl]

I'm a lowly Platinum Elite, no lifetime. I agree that it seems counterintuitive not to reward the highest loyalty levels. I wonder if they are rewarding us lower levels in an effort to incentivize to reserve/spend more and move up the chain? Just a thought. Not a new marketing strategy but certainly shouldn't preclude also rewarding their biggest customers.

I'm same as you: lowly Platinum Elite, no lifetime, and I didn't get one.

 

[tahoe]

This promo seems to be backfiring....

 

[mas]

I got one--am Titanium via MVC Chairman's level: wife is lifetime plat. she has not received one.

 

[Old Hickory]

This promo seems to be backfiring....

How so?

I suspect it's targeted but can offer no reasons why.

 

[NboroGirl]

tahoe said:
This promo seems to be backfiring....

How so?

I suspect it's targeted but can offer no reasons why.

Because some people are getting the award and others are not. Many of the titanium lifetimes feel, given their high status and their many years in the program, they deserve it and are unhappy they didn't receive the offer.

 

[ira g]

Have canceled our Marriott credit cards. Have booked or in the process of using up our 800,000 Marriott Bonvoy points and will be saying Bon Voyage to Marriott.

 

[Gemini Chica]

This promo seems to be backfiring....

I agree I think for all the customers they make happy, they are making the same or more very pee’d off that they have not been recognized


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[gravitar]

We are a very tiny minority here. The vast majority of Bonvoy Members are unaware that there is a promotion ongoing therefore have no reason to be angry.

Ignorance is Bliss


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[bazzap]

We are a very tiny minority here. The vast majority of Bonvoy Members are unaware that there is a promotion ongoing therefore have no reason to be angry.

Ignorance is Bliss


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It has also been fairly heavily mentioned across Loyaltylobby, Thepointsguy, Onemileatatime, Frequentmiler...

 

[gravitar]

It has also been fairly heavily mentioned across Loyaltylobby, Thepointsguy, Onemileatatime, Frequentmiler...

Agreed but their readers are still a small minority of the total membership

With that said, they are annoying those who become aware, are loyal and received nothing.

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[mdurette]

I work for a small community bank. Lots of our competition offer CD specials for "new money" only. We realized a long time ago all that does is pi$$ off our loyal customers that have been with us for years. So, when we offer a special, it is ok to take your .10% money already with us and get 3%. It is not good business on the books....but it is the right business to in terms of customer service.

Dear Marriott....maybe you could learn something from the little guys.

 

[NboroGirl]

We are a very tiny minority here. The vast majority of Bonvoy Members are unaware that there is a promotion ongoing therefore have no reason to be angry.

Ignorance is Bliss

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I saw it on my phone's news feed, so even if I wasn't on TUG (and I don't follow Loyaltylobby, Thepointsguy, Onemileatatime, Frequentmiler...) I was made aware of it.

Those of us who didn't receive it got BonVoyed.

 

[Luvtoride]

I saw it on my phone's news feed, so even if I wasn't on TUG (and I don't follow Loyaltylobby, Thepointsguy, Onemileatatime, Frequentmiler...) I was made aware of it.

Those of us who didn't receive it got BonVoyed.

LOL...I think that's another thread, NboroGirl.

 

[Jeffrey]

The gift card letter says it may be used at participating Marriott Bonvoy hotels.
Do you know if Marriott Vacation Club resorts are covered?

According to the T&C, yes.

https://gifts.marriott.com/terms.html?nck=78225185&ck=23694762&lk=1000335704

 

[mj2vacation]

I am unobtanium level. I received nothing, but this annoying band of marvel “heroes” is claiming they are coming to take the all time title away from me...

Geektime.