I had to cancel 2nd exchange using E-Plus. Called II and an advisor told me to use the the one to get out of the 60 day window then cancel the exchange and get a replacement week good for a year. I just used the 3 exchange to do that. Now when I called II, I was told by two people that you can't cancel a E-Plus exchange after 3 times. You are stuck with use or lose. Is that true?