- Joined
- Apr 14, 2018
- Messages
- 3,978
- Reaction score
- 3,427
- Points
- 349
- Location
- The Land of Ice and Snow
- Resorts Owned
- HGVC: The Flamingo, The Boulevard
Just got back from HCNY and found the place to still be very nice. Got the 1BR suite which was very nice. Lounge is "adequate" but not as nice as 57th st. As many know this place is more "hotel like" with daily room service and turn down service. I was immediately hit numerous time to take the "one hour session" where they were going to give us an "exclusive update" on the "NEW" property which is probably what this thread is about. However neither I nor my wife wanted anything to do with it. When I told them that I only wanted to speak with a rep regarding issues I had with purchase, point usage, and misrepresentation of the product things got very cold. They very quickly stated they were busy and they gave me a 15 minute window on Friday afternoon which did not work. Basically unless you want to possibly but something they don't want anything to do with you is the what I experienced. My emails went unanswered where up until that point they were sending me literally several emails a day. As previously mentioned I wouldn't buy another Hilton property retail, developer, or otherwise now. The only good thing is we did like our stay at HCNY and will probably continue to use at this point.
Sorry you had a bad experience. I can definitely see how your salesman turned you off to the system. Sounds like enjoyed HCNY. Hopefully, they can change the system to include other properties. Might be a long shot, but you never know.