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- Thread starter enma
- Start date
csalter2
TUG Member
- Joined
- Sep 3, 2008
- Messages
- 1,968
- Reaction score
- 554
- Points
- 473
- Location
- Orange County, California
- Resorts Owned
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Marriott Ko Olina
Marriott Aruba Surf Club
Marriott Ocean Pointe
Diamond Resorts Gold
My app works fine. No issues here.
enma
TUG Member
- Joined
- Mar 4, 2009
- Messages
- 544
- Reaction score
- 84
- Points
- 388
My account was hacked. Someone transferred 250K points to a United Airlines frequent flyer account and converted them to miles. Actually I am still on the phone...on hold at the moment... with Marriott while they work on this.
Please do report back on how it happened. When transferring from Marriott to an airline account, the names have to match. To change the name on a Marriott account, it can only be done after submitting documents to support the change.
enma
TUG Member
- Joined
- Mar 4, 2009
- Messages
- 544
- Reaction score
- 84
- Points
- 388
I was on the phone with Marriott for 1,5 hrs. Puzzling how this happened. I had checked the Marriott account few hrs before I realized the PW was not working. I had AA linked to my account yrs ago and that one had a date when it was linked. Then United and Continental were there too with no date. The rep said that was odd, should have a date. I don't fly United and Continental doesn't even exist anymore. The rep from Marriott could only see that points were transferred to United FF account but couldn't see more than that. She reached out to United by phone but the people that do these transfers/ conversions were not working today being Sat evening so all she could do was to "put work order in". No information was changed on my Marriott account, name, address, email, ph numbers etc all correct except the password was obviously changed. I have never converted points to miles so I don't know how the process works. Added a PIN to my account, in other words need to provide the PIN when calling Marriott. Surely United will see whose account these points were transferred to. Marriott said I should have the points credited back to my account in few days. So maddening when something like this happens.
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Marriott should have an audit trail as to where the miles ended up. The names on the 2 accounts have to match before the transfer is successful. So now Marriott has to find out where the miles ended up on United end to figure out why it happened and close the loophole which the person who stole your points figured how to get around the Marriott verification process.
Please continue to report back. Thank you.
Please continue to report back. Thank you.