Sheraton Desert Oasis Reservations

[hintok]

I have been trying to make a reservation at SDO at the 365 day mark for Spring Training 2020. I get this message:

"An eligible ownership week is required to complete this reservation. For additional assistance planning your next vacation, please call Owner Services."

I called owner services when I got this message last weekend and she said there is nothing wrong with my account. Has anyone else gotten this message when trying to make a reservation? Anyone know how to fix it? I own 4 two bedroom lock offs for weeks 1-52. Thanks

 

[tschwa2]

Does leap year day make a difference? Did you check the day before to see if that works? So today booking for 3/13 or 3/14?

 

[hintok]

No I was booking from their calendar.

 

[VacationForever]

Asking the obvious... When is the first use year? Have you successfully used the online system booked in the past? Are you sure you clicked on SDO when booking? It is not obvious but sometimes when I tried to do a home reservation, I "accidentally" use SOs to book and of course I am not able to book at 12 months.

 

[hintok]

Yes they are annual use years and I paid the MF in Jan. I have been able to book over the last 4-5 years on line. It does as you say let me book with SOs from my Westin resort, but says it is too early due to being at 12 months. I talked to a friend and we tried to book a Jan week and I did not get the message. We came to the conclusion that it must be due to all units being booked at 5 minutes after midnight EST.

 

[hintok]

Has anyone been able to book a SDO spring training week for 2020 using a 1-52 unit?

 

[poleary2000]

Has anyone been able to book a SDO spring training week for 2020 using a 1-52 unit?

My issue is that the the calendar says there is availability, the online reservation won't show me any availability for any week of next year, and when I call it's been a busy signal for 4 days.

 

[poleary2000]

Has anyone been able to book a SDO spring training week for 2020 using a 1-52 unit?

I was finally able to find something available in January, so I attempted to book it just to see if it would go through. The site will no longer let me use my 2 BR lockout to book 2 - 1 BR units. Of course, owner services still has a busy signal.

 

[bizaro86]

Has anyone been able to book a SDO spring training week for 2020 using a 1-52 unit?

I usually either rent or II trade mine, so I always start trying to reserve the first week of spring training until I get something. This year I was able to get the first week (Feb 29 check-in) without issue, so I haven't tried since.

When I go to check now on available weeks, I get a "you need an eligible week" message. But I don't have any unbooked SDO to use, so the message is correct for me...

 

[hintok]

A SDO reseller told me to not login prior to 12 am EST or it will not go through. Maybe I should try to log in a minute earlier next week. I use the time on my iPhone.

 

[schenriq]

Has anyone been able to book a SDO spring training week for 2020 using a 1-52 unit?

I logged in 3/13/2019 at around 8:45 pdt. Of course, DW called about being stuck somewhere so I wasn't able to confirm something (for a 3/14/2020 1BR premium) until about 9:20 pdt. We own a true Plat. week if that makes a difference.

 

[hintok]

[QUOTE="schenriq, post: 2259021, member: 68535" We own a true Plat. week if that makes a difference.[/QUOTE]

That makes a big difference. Mine are the next level down, Gold Plus, I think. Did you log in prior to 9 pm and was confirmed at 9:20?

 

[schenriq]

Did you log in prior to 9 pm and was confirmed at 9:20?

Logged-in prior to 9pm PDT, yes. I was away from keyboard until about a quarter past and finally confirmed something at around 9:20pm pdt.

 

[hintok]

Thanks. I will log in earlier next week.

 

[DeniseM]

A SDO reseller told me to not login prior to 12 am EST or it will not go through. Maybe I should try to log in a minute earlier next week. I use the time on my iPhone.

That's not quite it:

If you log in before 12:00 and then run some searches which you are waiting for 12:00 to roll around, Vistana's reservation system has to back those searches out BEFORE it will enter your new search at midnight. So the best practice is to log out before midnight, and then log back in 2-3 minutes before midnight, but don't run any searches until midnight.

 

[hintok]

That's not quite it:

If you log in before 12:00 and then run some searches which you are waiting for 12:00 to roll around, Vistana's reservation system has to back those searches out BEFORE it will enter your new search at midnight. So the best practice is to log out before midnight, and then log back in 2-3 minutes before midnight, but don't run any searches until midnight.

Thanks Denise. I will try this.

 

[Nick66]

I logged in right at 12:00 am eastern last night and got a 2 bedroom with my 1-52 week. I looked again 1/2 an hour later and all the 2 bedrooms were gone. There was only small one bedrooms available. Does Vistana go by the week on the deed for getting the number of 1-52 weeks available each week?

 

[tschwa2]

I logged in right at 12:00 am eastern last night and got a 2 bedroom with my 1-52 week. I looked again 1/2 an hour later and all the 2 bedrooms were gone. There was only small one bedrooms available. Does Vistana go by the week on the deed for getting the number of 1-52 weeks available each week?

It should be based on the number of units that float 1-52 for each week (all of the original phase). I don't know how they decide how many to offer as full 2 BR and how many to break up into 1 BR units.

 

[hintok]

I logged in right at 12:00 am eastern last night and got a 2 bedroom with my 1-52 week. I looked again 1/2 an hour later and all the 2 bedrooms were gone. There was only small one bedrooms available. Does Vistana go by the week on the deed for getting the number of 1-52 weeks available each week?

I was busy all day yesterday and forgot to log in last night.

 

[JudyS]

I have been trying to make a reservation at SDO at the 365 day mark for Spring Training 2020. I get this message:

"An eligible ownership week is required to complete this reservation. For additional assistance planning your next vacation, please call Owner Services."

I called owner services when I got this message last weekend and she said there is nothing wrong with my account. Has anyone else gotten this message when trying to make a reservation? Anyone know how to fix it? I own 4 two bedroom lock offs for weeks 1-52. Thanks

Sounds like Vistana's notoriously buggy online reservation system. I have gotten the exact same message in the past, but never for SDO.

Sometimes, this error message occurs when there is some problem with one's annual fee posting properly to your account. However, SDO does not require paying fees before booking, so that is probably not it.

I suggest you do a screen capture of the problem. It doesn't have to be at midnight; it just has to document that the problems is occurring. Then, contact Owner Resolution Service and ask for a March week. When I have run into such a bug, Vistana always at first insists the problem is something I've done. Then I send them a screen capture, and Owner Resolution Services gets me a good week.

Also, March reservations do sometimes pop up during the day. About 30 minutes ago, I realized I forgot to book March 21 at midnight last night. I checked and found a small one-bedroom for March 7th, and grabbed it. If you don't want to deal with talking to Vistana, you could check a few times, see if something pops up, and try to book via phone before it's gone. If this doesn't provide a reservation within a few days, though, I would contact Owner Resolution Services.

 

[hintok]

Also, March reservations do sometimes pop up during the day. About 30 minutes ago, I realized I forgot to book March 21 at midnight last night. I checked and found a small one-bedroom for March 7th, and grabbed it. If you don't want to deal with talking to Vistana, you could check a few times, see if something pops up, and try to book via phone before it's gone. If this doesn't provide a reservation within a few days, though, I would contact Owner Resolution Services.

Do have a platinum week? You can find reservations after midnight with them. Mine is a Gold Plus (weeks 1-52) and I was able to book a two bedroom last night. I just wish it was earlier in the month, but happy I got it.

 

[jabberwocky]

So a different problem this evening for me. I’m getting gateway time-out errors. I’m amazed that they don’t have capacity here.

 

[djyamyam]

I've been running into that issue for the last hour and a half

 

[jabberwocky]

Finally got in around 3 mins after it opened. Nothing available with my Plat 2BR. Not a happy camper right now.

I have screenshots of the issue which I’ll be sending to Owner Services tomorrow.

 

[djyamyam]

At least you got in. I've got 2 computers and 4 browsers open and still can't get in