Beach Place Tower - Unreasonable Housekeeping charges after checkout

[rickandcindy23]

There is no binder in our Marriott's Ocean Pointe unit, just so you all know. I looked around this morning and saw nothing here.

 

[csalter2]

Perhaps for those who rent from Marriott, expecting it to be used like a hotel room is reflected in the rental rate and this covers any extra housekeeping costs?
For owners, if housekeeping need to do any more than the basic standard of service by way of clearing up, washing up...etc in all units this would likely result in increased Maintenance Fees.
I would rather clear away / wash up myself, just as I would at home (I see MVC as a second home) and not have higher Maintenance Fees.

Yes, I considered what renters pay and our maintenance fees as well, but Marriott has received several thousands of dollars from those who did not buy resale. However, my main point is that making sure that there should be a certain standard of cleanliness that each unit should have. That needs to be monitored by Marriott and not by the person who stayed in the unit last. Their housekeeping staff should be ensuring that those dishes are cleaned in the dishwasher. I do put my things in the dishwasher, but if I do or don’t Marriott’s housekeeping staff should be going behind me to make sure it’s clean to the expected standard.

 

[Panina]

I have notice on more then one occasion and at various resorts that when I check in and fill out a form containing my car info, it is listed on the form I will be charged x amount if I leave the unit late or x amount if they have to do excessive cleaning. Usually you have to initial and sign. How many do not read the form they are signing during check in?

 

[pedro47]

I can remember back twenty plus years ago;. you have to place all dirty dishes, silverware, pot & pans in the dishwasher & start it, next you had to strip the bed linen and places all dirty linen & towels in the bathroom.
Finally you had to take out the trash.

Now all that has changed... Thanks you.

Back in the day there was no MasterCorp for housekeeping services. Every resort hired their own housekeeping staff.

 

[Panina]

I can remember back twenty plus years ago;. you have to place all dirty dishes, silverware, pot & pans in the dishwasher & start it, next you had to strip the bed linen and places all dirty linen & towels in the bathroom.
Finally you had to take out the trash.

Now all that has changed... Thanks you.

Back in the day there was no MasterCorp for housekeeping services. Every resort hired their own housekeeping staff.

Lots of timeshares still require what you listed.

 

[tschwa2]

Lots of timeshares still require what you listed.

I think the differences are the ones that make you do a lot are often the one with laminate kitchen counters and have MFs around $400 for a 1 BR and $500 for a 2 BR vs the ones that charge $1000-$1400 for a typical 2 BR unit.

The ones with the $700-900 per 2 BR are moving more and more to requiring less from the occupant, possibly based on feedback from exchangers or owners who are also use to staying at resorts that don't require the extra work.

 

[Panina]

I think the differences are the ones that make you do a lot are often the one with laminate kitchen counters and have MFs around $400 for a 1 BR and $500 for a 2 BR vs the ones that charge $1000-$1400 for a typical 2 BR unit.

The ones with the $700-900 per 2 BR are moving more and more to requiring less from the occupant, possibly based on feedback from exchangers or owners who are also use to staying at resorts that don't request the extra work.

I own a few that require you to put towels in tub, pull sheets, throw out garbage and they are upgraded in prime areas with high ratings. I also have traded into some too. If it’s a nice unit in a good place I don’t mind doing it. It takes just a few minutes.

What the op described happened at a Marriott. I doubt a high end resort like Marriott would charge an extra cleaning fee for no reason. Either they were charged incorrectly and the cleaning fee should have been charged for another unit or it was left in disarray even though they don’t think it was.

I would hope Marriott has time dated video photos to prove why excessive cleaning fees were charged showing them entering room with it showing the unit number. From now on I might just do that just in case I am incorrectly charged.

 

[tschwa2]

I was talking about stripping of the sheets something that was more common 20 years ago and you said lots of timeshares still have requirements including: place all dirty dishes, silverware, pot & pans in the dishwasher & start it, next you had to strip the bed linen and places all dirty linen & towels in the bathroom.
Finally you had to take out the trash.

 

[Bob B]

I always throw out the garbage and recycling and pile the towels in/by the tub. I also load and run the dishwasher right before departure. Never, ever even thought of stripping the bedding.

 

[Superchief]

I can remember back twenty plus years ago;. you have to place all dirty dishes, silverware, pot & pans in the dishwasher & start it, next you had to strip the bed linen and places all dirty linen & towels in the bathroom.
Finally you had to take out the trash.

Now all that has changed... Thanks you.

Back in the day there was no MasterCorp for housekeeping services. Every resort hired their own housekeeping staff.

And you had to count every dish and silverware to make sure nothing was missing. I'm glad those days are gone, at least for Marriott. However, I am frequently finding that pots and pans or other items are missing when I check in, especially the non-stick pans

 

[Dean]

Lots of timeshares still require what you listed.

And some even more. I too have done many a checklist for room items and had to turn them in.

 

[BocaBoy]

If the charge was for what the OP says, it is unreasonable and unjustified. We normally leave the unit in good condition, but never once in 30 years of timesharing have I seen "rules" that REQUIRE you to even do things like load the dishwasher and take out the trash. That is a request to help housekeeping and not a requirement. I once asked at a Marriott resort how many people actually did these things and was told maybe half of all guests.

 

[Steve Fatula]

If the charge was for what the OP says, it is unreasonable and unjustified. We normally leave the unit in good condition, but never once in 30 years of timesharing have I seen "rules" that REQUIRE you to even do things like load the dishwasher and take out the trash. That is a request to help housekeeping and not a requirement. I once asked at a Marriott resort how many people actually did these things and was told maybe half of all guests.

This is a good point, the question is whether or not it's a requirement and not a suggestion. I will carefully read the wording when I get to DSV2, and I'll also ask the front desk what the policy actually is.

 

[pedro47]

I can remember reading something about about checking out instructions at SurfWatch in November 2018.

Was it in a binder? I cannot remember . We just telephone the front desk telling them,we were leaving and left the villa keys on the kitchen counter top. SOP

To be honest, SurfWatch is an “Outstanding Resort.” We hated to leave. I know that is not what this thread is about. Shame on me.

 

[alchook]

This has been a really helpful thread.

I would agree that a $250 fee is unreasonable, and probably unenforceable unless it is clearly spelled out ahead of time, not merely buried in some documents. I was under the impression that that kind of fee was reserved for smoking in a unit, which I could understand.

I always run the dishwasher because that takes 2-3 hours, and I understand the rationale.

But I haven't been very conscientious about emptying the trash and refrigerator. First, I remember my sainted Irish Catholic mother telling me it is a mortal sin to discard perfectly good beer. And, frankly, dumping out trash seems to be a rather basic housekeeping function.

 

[aka Julie]

I guess we're in the minority here. When we bought our first Marriott over 20 years ago, there were instructions in the unit to load the dishwasher, strip sheets from beds, gather towels, empty refrigerator and trash. We still do all that except I usually don't strip the sheets off the beds anymore. We bought at Barony and there were instructions in the unit. There also used to be an unit inventory card, especially the kitchen items. We find this is hit and miss now as we stay at other MVC locations. Wish there was some standard procedure across the board. But of course this is Marriott and nothing seems to be standardized anymore. Someplaces (I remember Monarch) have a binder with instructions on how to operate all appliances which is very detailed. We've encountered this binder at a few other locations. I guess we're the old guard that is rapidly dying off.

 

[controller1]

Generally, there are written instructions in the unit that say that it is the guest's responsibility to load the dishwasher and leave the kitchen clean. This is the standard in the industry, so no, I don't believe you have any recourse.

Apparently Vistana is not following the industry standard. I've owned Vistana since 2007 and that is not a Vistana requirement.

 

[vacation dreaming]

I have learned from this thread as well. I have owned Vistana since 2005. In Maui, the only option for trash removal is calling housekeeping. There were no instructions on how to leave the kitchen. I always considered my stays to be more like staying in a hotel than a vacation rental requiring me to perform housekeeping. I do not leave the place a mess, and I do leave at least $20tip at the end of the week, plus tip at the mid-week tidy. I am happy that most resorts I visit now have food pantry options in the lobby but the first few years I would leave the food in hopes housekeeping could make use of it. What I have learned from this site is to always start the dishwasher before I check out. That makes sense from a timing perspective, but I must say, in the back of my mind, I had hoped that housekeeping would come through the kitchen and ensure that all dishes were washed, not rely on the guests as a matter of cleanliness.

I think the lesson I have learned is that all of the timeshares are not consistent in policies, and with Marriott taking over Vistana, expectations may change as well. I think I have read that some locations don't even provide a mid-week tidy? I do not have much experience with Marriott timeshares although I have rented a few, and recently purchased one, so I need to learn.

 

[Steve Fatula]

I think the lesson I have learned is that all of the timeshares are not consistent in policies, and with Marriott taking over Vistana, expectations may change as well. I think I have read that some locations don't even provide a mid-week tidy? I do not have much experience with Marriott timeshares although I have rented a few, and recently purchased one, so I need to learn.

I have not received a mid week tidy in years, for a single week that is, in MVCI.

 

[bazzap]

I have not received a mid week tidy in years, for a single week that is, in MVCI.

It does vary by region.
We have a mid week tidy in Spain and a daily tidy in Phuket.

 

[Steve Fatula]

It does vary by region.
We have a mid week tidy in Spain and a daily tidy in Phuket.

Yep, I meant in the US, I did recall one in Spain.

 

[Nonnie Capurro]

I have not received a mid week tidy in years, for a single week that is, in MVCI.

We had one in Maui December 2018.

Sent from my SM-N950U using Tapatalk

 

[davidvel]

According to our preferences email from Tiber Lodge, here is the cost for mid-week full cleaning, by size:
Full Service: Villa cleaned, beds remade with fresh linens, towels replenished, all amenities re-stocked.
Guest Unit $30
1 Bedroom $50
2 Bedroom $90

So, $250 for cleaning the kitchen is beyond excessive.

 

[controller1]

I have not received a mid week tidy in years, for a single week that is, in MVCI.

Each Vistana resort provides a mid-week tidy if the timeshare is rented for seven days or more.

 

[Dean]

I have not received a mid week tidy in years, for a single week that is, in MVCI.

I think we've gotten them in HI and we definitely did in Aruba last week, I'm trying to recall if we did at Ocean Pointe. Nothing for Orlando or SC (either location) that I recall and nothing for Legend's Edge. d