MauiLover, I wanted to let you know that I have run into the same situation. When I initially tried to call and have 270K points moved from my mom's account to mine they said the system was down and they could only move 50K and they didn't attach them to a reservation. I called back the next day and even though the system was still down the CSR was able to "trick" her computer (I have no idea how) and moved 185K to complete a reservation. In all my maneuvering of points I forgot about the 31K points I previously bought and they had posted to my account by the time I went to have the CSR move points from my mom's account to my mine. So, they couldn't move the remaining 35K points. Grrrrr.....
But, that was ok or so I thought. Today I moved 50K points from my husband's account to mine and then asked the CSR what my LT points balance was - I was 64K short!! Huh? It took me by surprise and I didn't want to make too much of a fuss since I'm maneuvering points to try and get to LTP before the 18th. I had moved more than enough points by that time and it should have moved my balance to 1.6K million. I didn't have any more time to devote to it at the time so I spent the entire afternoon mulling over what the heck could have happened. Couldn't even really enjoy my massage because my mind was intent on figuring it out. LoL
I did the math backwards and sure enough, they counted the 185K from my mom's account and the 31K that I purchased but did not count the 50K from my mom's account or the 50K from my husband's account - neither of those points were attached to a reservation because I didn't think there would be an issue in just moving them over since we're allowed to do that in the normal rules. Definitely not true. The issue I believe lies in the absolute necessity to tie any moved points over to a reservation and not only do they have to be tied to a reservation, they have to
complete the reservation; i.e. meaning your wife's 134K points had to actually complete a reservation independent of your purchasing the final 16K points to complete the reservation. At least I think that's what you were planning on doing but I might have misunderstood your intent on purchasing the 16K points to complete the reservation.
If your wife's 134K points did, in fact, complete the reservation without needing you to purchase 16K to complete it then the only thing I can think of in both of our cases is that the first 50K of points transferred from member to member do not count towards LT status. If that's the case, then I am definitely not going to get to LTG before the 18th which would have made me LTP in the new system. I wanted to get to LTP by then so that I could then work towards LTPP by the end of the year. There is no LTPP in the new system. So, worse case scenario is I work towards getting the points I need into my account by the end of the year in order to get to LTP. Not a bad place to be in and hopefully I should be able to maneuver enough to get there.
Totally frustrated though that there is a lack of clarity by CSR's as to what points count towards LT status and what do not.
So, I had been told by multiple people that this works for lifetime points. I was 150,000 points shy of making Lifetime Gold (Platinum in new program) and was trying to make it before the mid-August merger date. I had my wife transfer 134,000 points to my account to complete a reservation with the plan to purchase the other 16,000. She did it, but they only credited 84,000 points to my lifetime points balance. That doesn't even make any sense. If they were not going to let the full 134,000 count you would think they would only credit the 50,000. WTH? Now, I'm 66,000 points short and can't even purchase that many to finish up. I called and talked to a "supervisor" who tried to tell me that points transferred for reservations don't count at all toward lifetime, and then he could not explain why the 84,000 had been added to my lifetime but not the 50,000. He obviously was not interested in helping me so I just gave up. I am not a happy camper right now.
So, I had been told by multiple people that this works for lifetime points. I was 150,000 points shy of making Lifetime Gold (Platinum in new program) and was trying to make it before the mid-August merger date. I had my wife transfer 134,000 points to my account to complete a reservation with the plan to purchase the other 16,000. She did it, but they only credited 84,000 points to my lifetime points balance. That doesn't even make any sense. If they were not going to let the full 134,000 count you would think they would only credit the 50,000. WTH? Now, I'm 66,000 points short and can't even purchase that many to finish up. I called and talked to a "supervisor" who tried to tell me that points transferred for reservations don't count at all toward lifetime, and then he could not explain why the 84,000 had been added to my lifetime but not the 50,000. He obviously was not interested in helping me so I just gave up. I am not a happy camper right now.