If you have guests checking in at Wyndham Sea Gardens that are booked into the Ocean Palms building, you'll want to call a few days prior to arrival to INSIST that they are assigned a unit in the Ocean Palms building.
I'm not sure what has changed with management or the front desk staff there, but I've had several instances over the last three weeks where the resort simply refuses to honor the building assignment. One front desk clerk admitted there were no maintenance issues which are causing the moves, and stated that she was told to give the Ocean Palms building to Club Owners and to assign guests to either Cabanas or Waterfalls. I've been able to get point refunds from corporate for the differences, but still no answer as to why this is happening. I've spoken with various "supervisors" at the resort, but none provide much help. Ditto with leaving messages for management.
I have spoken with two other owners who report the exact same issue and lack of response from the resort management. If this was limited to a week, I'd chalk it up to poor training and communication. However- when this behavior extends over three weeks- it would appear to be intentional.
I'm not sure what has changed with management or the front desk staff there, but I've had several instances over the last three weeks where the resort simply refuses to honor the building assignment. One front desk clerk admitted there were no maintenance issues which are causing the moves, and stated that she was told to give the Ocean Palms building to Club Owners and to assign guests to either Cabanas or Waterfalls. I've been able to get point refunds from corporate for the differences, but still no answer as to why this is happening. I've spoken with various "supervisors" at the resort, but none provide much help. Ditto with leaving messages for management.
I have spoken with two other owners who report the exact same issue and lack of response from the resort management. If this was limited to a week, I'd chalk it up to poor training and communication. However- when this behavior extends over three weeks- it would appear to be intentional.