Just spent four nights at The Grand in a 1 bed. timeshare unit. (Belongs to a friend).
Overall, the stay was great. Some hiccups -- room wasn't ready on time. Reception desk gave us two 'appies in The Grand Bay restaurant whilst waiting. Check-ins were busy. We had to rewash the kitchen floor, as it was very sticky, but didn't complain.
Car parking costs $19 per night on site. Bit of a surprise, as my friend did not tell me. Phone calls cost $1.48 per connection.
Front desk staff were polite and helpful throughout our stay.
There was an 'owner's meeting' in The Vines on the Monday morning, attended by Steph, who is involved with the timeshare side. Coffee and muffins supplied. About 8 owners showed up. I attended, as my friend is thinking of selling and I wanted to see if there would be any negatives for her. (She resides in England). Two of the couples bought in 20 years ago, and their rooms have NOT been renovated since then.
One of these couples said their room was "filthy" even after they had to wait until 6.00 pm to get into it. I suggested to this couple that they come to this website and blog about all their problems, which were many indeed.
Be aware of the type of contract you buy. Some have 'lost' their ability to book bonus weeks and get a free clean mid-week. Many other 'privileges' seem to have been taken away over the year.
Steph was very interested in learning of this site, and I have every faith that she would look after the problems caused to these owners. Apparently, the two units that have never been renovated are due to be renovated in Nov. I do hope that will transpire.
The unit we were in was renovated 5 years ago. Still lots of life left in it IMO. It was comfortable.
No Washers/Dryers onsite. Laundry/dry-cleaning service available.
Tacoma - I've sent you a pm.