Venter
TUG Member
- Joined
- Oct 3, 2009
- Messages
- 758
- Reaction score
- 252
- Points
- 274
- Location
- Denver
- Resorts Owned
- Marriott's Club Son Antem, Marriott's Lakeshore Reserve, Marriott Vacation Club @ Los Suenos, MVC points, Sheraton Lakeside Terrace, Sheraton Flex, Westin Flex, Aventuras
Just thought I would let others know what great service I got from this company. I do not know if they also do business in US. I live in UK.
I noticed a problem with my reservation today checking everything before we go. Reservation was made to pick up the car prior to departure date instead of after and has also already been. Called and instead of getting the old schpiel that I should have checked and that I will just have to pay for another reservation they phoned to find out if the pick up really was not made and then corrected my booking to reflect the correct dates without charge. Now there is something we do not see in this day and age often. Also my payg phone credit ran out while I waited and when I got home I had an email with the new reservation waiting.
Oh, by the way, their rates are really good to.
I noticed a problem with my reservation today checking everything before we go. Reservation was made to pick up the car prior to departure date instead of after and has also already been. Called and instead of getting the old schpiel that I should have checked and that I will just have to pay for another reservation they phoned to find out if the pick up really was not made and then corrected my booking to reflect the correct dates without charge. Now there is something we do not see in this day and age often. Also my payg phone credit ran out while I waited and when I got home I had an email with the new reservation waiting.
Oh, by the way, their rates are really good to.