This right here...so much this.
I made the move to permanent VIP silver (Future Champion) very recently (owned 326k points and purchased another 74k points to get 400k) and was adamant about getting things in writing. I'm was temporary silver with bonus points and that is well documented on another thread here. Anyway I wanted to become future CHAMPION level as that was the entire push to upgrade now...and look at what these idiots did on the contract while I'm on the phone with Quality Assurance. I took this pic with my phone just before they changed it to say Champion Privileges while on the quality assurance call going over the docusign contract.
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You can see below the SILVER VIP's should move to CHAMPION level in the new Privileges System
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So you can see they were setting me up for current Silver VIP but also setting me up for the lowest level Privilege "ADVANTAGE." I even gave the Quality Assurance agent a few attempts to spot this error asking innocent questions then grew rapidly impatient and just lost it....and went very far out of my way to make the quality assurance agent feel less than human and what a colossal waste of my time this is to now have to wait for them to fix this "error" and promptly ended the call. While fixing the "error" I called the sales manager and lit his ass up!!! I could just imagine how this would have went down had I been in the actual resort sales office...
Now maybe they might have made a mistake but I doubt it...as I went over and over and over this point in conversations leading up to this call.
The point is check, check, double check the contracts if any of you move to VIP or upgrade your VIP. You better have the FUTURE PRIVILEGES section labeled appropriately...and thanks to all the cool kids here for providing the charts as it helps being armed when going into conversations with these guys. This is how it contract reads now.
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