Can I hear what happen in here? I’m reading all posts online and I haven’t heard anyone having successfully get out of the contract. I’m really scared now it’s my third day in Cancun and Profeco is closed on weekends and I’m gonna leave soon
Did you get anything in writing that you have rescinded your purchase? Hopefully you did. Contact your credit card & let them know you rescinded.I’m trying to talk them but they send me to a different person. Said it’s processing. My refund will take 15 business days to get back but I don’t. Have a proof of the cancellation. I’m leaving on Monday and I just left that place today. They’re sending me always to the sales person even the manager did!
The one in writing that they accepted is the cancel due to family reasons the second letter I made they don’t even bother to read it saying they already got the first one. I sent a registered mail as well but it’ll take 10 days to get here in MexicoDid you get anything in writing that you have rescinded your purchase? Hopefully you did. Contact your credit card & let them know you rescinded.
I made a mistake for asking to cance at teh first day of purchase without proper letter so I hand written they haven’t dated i but the manager did sign. He sent me to the sales person the next day who told me I’ll be paying cancelling costs. I have a new better cancelling letter but he refuses to sign. I told him no and I will cancel. Then I left the hotel since I was so stressed out. I still have one day to rescind. Please help me that’s also my flight date and unfortunately they know it.Rescinding is a legal right .
It is done all the time BUT you must do it within the 5 days .
You do not need Profeco to rescind .
you can write the letter yourself .
You can do it in person - but will be pressured to keep the contract This is why many do it by mailing & getting a dated receipt .
If you choose to do it in person -
1 )have 2 copies - give them one & keep one for proof .
2 ) get the person accepting it to sign & date both copies
3) Tell them you will then be sending a 3rd copy to Profeco
For rescinding :I am not sure who you speak to at Sunset Royal Beach Resort - Cancun
ask for Member Services . DO NOT ask for the salesperson .
You can get this done / be firm & be polite .
I made a mistake for asking to cance at teh first day of purchase without proper letter so I hand written they haven’t dated i but the manager did sign. He sent me to the sales person the next day who told me I’ll be paying cancelling costs. I have a new better cancelling letter but he refuses to sign. I told him no and I will cancel. Then I left the hotel since I was so stressed out. I still have one day to rescind. Please help me that’s also my flight date and unfortunately they know it.
I think you'll be fine. It doesn't matter what reason you gave for cancelling. You have the right to cancel within five days in Mexico for any reason and with no explanation. You should receive all your money back according to Mexican law. If anything different happens, let Profeco handle it. The suggestion above of taking a photo of all your letters with the date stamp on the photo sounds like a great idea! You have proof you canceled within the legal timeframe. You're good to go!The one in writing that they accepted is the cancel due to family reasons the second letter I made they don’t even bother to read it saying they already got the first one. I sent a registered mail as well but it’ll take 10 days to get here in Mexico
I’m trying to talk them but they send me to a different person. Said it’s processing. My refund will take 15 business days to get back but I don’t. Have a proof of the cancellation. I’m leaving on Monday and I just left that place today. They’re sending me always to the sales person even the manager did!
Take a picture of both letters - you photo will be date and time stamped for your records. As for the letter you sent - the postmark date and your receipt will verify that you sent it..
You must take all documents to contract services 1st floor grand bliss . The mail rescind is horrible and take 41 days to get there ! !
My charges just posted on my credit card today should I start calling on my cc company about the disputed since it’s already supposed to be canceled?I think you'll be fine. It doesn't matter what reason you gave for cancelling. You have the right to cancel within five days in Mexico for any reason and with no explanation. You should receive all your money back according to Mexican law. If anything different happens, let Profeco handle it. The suggestion above of taking a photo of all your letters with the date stamp on the photo sounds like a great idea! You have proof you canceled within the legal timeframe. You're good to go!
My charges just posted on my credit card today should I start calling on my cc company about the disputed since it’s already supposed to be canceled?
I called since then. I called them 3x but that time it was just pending. They said they can’t stop it since I authorized the transaction. It just went through today. I panicked when it went through today since I know/thought that it’s supoosed to be cancelledI know that I would. I actually previously gave you this advice on post #16 back on Sunday 2/3. What are you waiting for ?
.