breezez
TUG Member
- Joined
- Jul 1, 2015
- Messages
- 1,020
- Reaction score
- 693
- Points
- 224
- Location
- Dover, FL
- Resorts Owned
-
WorldMark 39K
Wyndham 406K
RCI Points 196K
Hyatt Pinon Pointe
Hyatt Coconut Plantation
Okay,
So my second Hyatt contract ends up in my account yesterday. I knew something was up when they emailed me my deeded week reservation confirmation. So I logged in an it was their. I most likely can't use my deeded week 17 as my daughter is having a baby, and I will try to rent, but if can't find someone I will take my CUP points. So I call in to make sure I can cancel it if I want and to make sure the the last day I could cancel and get CUP points without restricted points. All was fine with my account when I spoke with 1-800-GO-Hyatt person yesterday.
Today I logged in to look at some possible reservations for 130 LCUP points I have expiring in 2 weeks. And they have completely got my account screwed up.
They have my owner name as the First Names Middle Initial of the Last Owner and my Last Name. They changed this on my entire account and on my other contract so they have names changed on all my contracts. This screws up my II account. (Which I have exchanges in from my other Hyatt contract) As my account no longer shows active...
I have reservations from points from my other contract and they have changed the names on all the reservation to these messed up names.
So I call 1-800-GO-HYATT lady puts me on hold comes back after awhile and says I don't know what to tell you. You will need to email the transfer department, and she provides me their address. (Which I have emailed 3 times in the past and never got a reply) Here I only thought Wyndham screwed stuff up this bad.
Pretty Crappy when I have paid them $1300 in last two months in Transfer fees and they can't even transfer stuff correctly.
Since I am feeling frustrated let me rant on.
So I am extremely impressed when I get email before my first stay at one of the resorts at Christmas asking me if I want a Christmas tree in my room fully decorated and lit for $40 plus you can add a cooking making kit for $10 more. They give front desk # to call to place request. So I call verify its not just some baby tree and tell lady to add to my room both tree and cookie kit. I check in no tree. I did not complain I was only going to be their 3 days over Christmas and did not want to have people in room setting up the tree after my stuff was in there. So I just let it go. On 3rd day we check out a day early around 12:00p so we could be back to work the next day. I give lady my 4 room keys, 4 towel cards and 150 Voucher I had for Owner Update I attended. She tells me I have balance of XX on my room and prints me out my receipt and off I go. 01/03/2019 I am looking at credit card statement and see their is another $80 charge on my card. So I call them up and ask what was this for. I said to my knowledge we did not break anything and the tree / cookies I requested were not in the room. Lady looks it up and tells it for the towel cards you did not return. I am like WTF are you talking about. i gave everything to the lady when I checked out and even had her print me a copy of my final bill. She said she would have to fill out a form for me to sign and they would refund the $80.00 Which I will say did show up yesterday on my card.
I got a call from Sunset Harbor yesterday that Hot Tub will be out of commission on my stay later this month, but I can drive to other Hyatt locations and use theirs...
But wholly cow.. I thought going from WorldMark / Wyndham / RCI Points to Hyatt would be a step up.... Please tell me things will get better..
So my second Hyatt contract ends up in my account yesterday. I knew something was up when they emailed me my deeded week reservation confirmation. So I logged in an it was their. I most likely can't use my deeded week 17 as my daughter is having a baby, and I will try to rent, but if can't find someone I will take my CUP points. So I call in to make sure I can cancel it if I want and to make sure the the last day I could cancel and get CUP points without restricted points. All was fine with my account when I spoke with 1-800-GO-Hyatt person yesterday.
Today I logged in to look at some possible reservations for 130 LCUP points I have expiring in 2 weeks. And they have completely got my account screwed up.
They have my owner name as the First Names Middle Initial of the Last Owner and my Last Name. They changed this on my entire account and on my other contract so they have names changed on all my contracts. This screws up my II account. (Which I have exchanges in from my other Hyatt contract) As my account no longer shows active...
I have reservations from points from my other contract and they have changed the names on all the reservation to these messed up names.
So I call 1-800-GO-HYATT lady puts me on hold comes back after awhile and says I don't know what to tell you. You will need to email the transfer department, and she provides me their address. (Which I have emailed 3 times in the past and never got a reply) Here I only thought Wyndham screwed stuff up this bad.
Pretty Crappy when I have paid them $1300 in last two months in Transfer fees and they can't even transfer stuff correctly.
Since I am feeling frustrated let me rant on.
So I am extremely impressed when I get email before my first stay at one of the resorts at Christmas asking me if I want a Christmas tree in my room fully decorated and lit for $40 plus you can add a cooking making kit for $10 more. They give front desk # to call to place request. So I call verify its not just some baby tree and tell lady to add to my room both tree and cookie kit. I check in no tree. I did not complain I was only going to be their 3 days over Christmas and did not want to have people in room setting up the tree after my stuff was in there. So I just let it go. On 3rd day we check out a day early around 12:00p so we could be back to work the next day. I give lady my 4 room keys, 4 towel cards and 150 Voucher I had for Owner Update I attended. She tells me I have balance of XX on my room and prints me out my receipt and off I go. 01/03/2019 I am looking at credit card statement and see their is another $80 charge on my card. So I call them up and ask what was this for. I said to my knowledge we did not break anything and the tree / cookies I requested were not in the room. Lady looks it up and tells it for the towel cards you did not return. I am like WTF are you talking about. i gave everything to the lady when I checked out and even had her print me a copy of my final bill. She said she would have to fill out a form for me to sign and they would refund the $80.00 Which I will say did show up yesterday on my card.
I got a call from Sunset Harbor yesterday that Hot Tub will be out of commission on my stay later this month, but I can drive to other Hyatt locations and use theirs...
But wholly cow.. I thought going from WorldMark / Wyndham / RCI Points to Hyatt would be a step up.... Please tell me things will get better..