Lots of speculation. It could be any number of reasons. I would imagine the sales person is telling them the truth, or at least what he believes is the truth. What would he gain by telling someone they cannot buy? I've heard a lot of different sales tactics that they try, but this would be a new (and risky) one. If the telesales rep didn 't go into detail, it's either because they do not have it, or legal told them to keep their mouth shut. That's not to say that it's a legal issue. Legal dictates a lot of what they can and cannot say to owners. They have a lot more visibility from corporate them the resorts do, because their calls are recorded. If they say the wrong thing, it could open them up to yet another law suit. I could speculate all day long, but in the end, someone from Wyndham is going to have to clear this up for them. There are only two instances I know of, of someone being denied buying points. The first was during the "Great audit of 2016". The second is if someone turned all their contracts into Ovations and is no longer an owner. If you used ovations, but still have contracts, this does not apply.