Twincheryl
Guest
- Joined
- May 25, 2015
- Messages
- 12
- Reaction score
- 9
- Points
- 64
Had to cancel our Sunday arrival at Kingsland because I fell a few days ago and broke my arm/shoulder. We had paid for cancel coverage but noticed online that you only get half of points back if you cancel within 31 days of arrival... so I called.
No problem at all... all the points refunded. I told the rep I had just saved the last few points to 2019 and asked if I would need to pay again to save these. She put me on hold and said it is all taken care of... no charge!
We had a multi island trip planned and I am so thrilled with how helpful everyone at the hotels, car rentals, excursions, etc have been. I know we read lots of horrible stories, but thought it was worth posting good news!
Sent from my iPad using Tapatalk
No problem at all... all the points refunded. I told the rep I had just saved the last few points to 2019 and asked if I would need to pay again to save these. She put me on hold and said it is all taken care of... no charge!
We had a multi island trip planned and I am so thrilled with how helpful everyone at the hotels, car rentals, excursions, etc have been. I know we read lots of horrible stories, but thought it was worth posting good news!
Sent from my iPad using Tapatalk