Carolyn
TUG Member
- Joined
- Jun 6, 2005
- Messages
- 1,236
- Reaction score
- 9
- Points
- 399
- Location
- Carmel, Indiana
- Resorts Owned
-
Westin St John
WJL St Lucia
St James Club Antigua
Charter Club Marco
Sheraton Desert Oasis
Last June we booked an October 20th week at the Westin Cancun in an oceanside unit. I knew they were being converted into timeshares and the Vistana website also stated the construction would be complete by the end of August. I looked the other day and was shocked when I saw this hidden away under "Special Conditions":
Resort Renovations: Through October 2018
While we are nearing the end of the extensive, multimillion-dollar renovation on the resort, there will be ongoing renovation work in the following areas:
Additionally, the oceanside villas are closed to occupancy at varying times during the renovation project. When this occurs, Guests who have been confirmed into oceanside villas will be placed into lagoon-side villas. All other restaurants, pools and amenities, including the new FlowRider®, will remain open for Guests’ enjoyment.
During this time, construction areas will be fully surrounded by fencing and work will occur daily from 8 a.m. to 8 p.m. Guests should expect moderate noise during this time; all efforts will be made to keep disruption to a minimum.
Thank you for your patience during this resort enhancement project. Please contact the resort for additional information.
So.... 2 restaurants, 1 pool, the Spa and Fitness Center plus construction noise...
We booked an oceanside studio and so not want to be on the lagoon side. And construction will start at 8am every day!! We booked Southwest airlines so I can use the airfare another time. I decided to cancel and asked Vistana to waive the $50 Cancellation fee because I would have never booked this under these circumstances. They would not do it so I haven't cancelled just yet. Does anyone know if I have any other recourse to have this fee waived? Possibly an email of a Supervisor? Thanks for any advice.
Carolyn
Resort Renovations: Through October 2018
While we are nearing the end of the extensive, multimillion-dollar renovation on the resort, there will be ongoing renovation work in the following areas:
- El Palmar Restaurant and the surrounding triangular swimming pools. Sea & Stones Restaurant is affected due to its proximity to the triangular swimming pools.
- Heavenly Spa by Westin™
- WestinWORKOUT® Fitness Studio
- Renovation to the sidewalks at the property’s main entrance
Additionally, the oceanside villas are closed to occupancy at varying times during the renovation project. When this occurs, Guests who have been confirmed into oceanside villas will be placed into lagoon-side villas. All other restaurants, pools and amenities, including the new FlowRider®, will remain open for Guests’ enjoyment.
During this time, construction areas will be fully surrounded by fencing and work will occur daily from 8 a.m. to 8 p.m. Guests should expect moderate noise during this time; all efforts will be made to keep disruption to a minimum.
Thank you for your patience during this resort enhancement project. Please contact the resort for additional information.
So.... 2 restaurants, 1 pool, the Spa and Fitness Center plus construction noise...
We booked an oceanside studio and so not want to be on the lagoon side. And construction will start at 8am every day!! We booked Southwest airlines so I can use the airfare another time. I decided to cancel and asked Vistana to waive the $50 Cancellation fee because I would have never booked this under these circumstances. They would not do it so I haven't cancelled just yet. Does anyone know if I have any other recourse to have this fee waived? Possibly an email of a Supervisor? Thanks for any advice.
Carolyn