Dawnwrey
TUG Member
- Joined
- Aug 4, 2014
- Messages
- 124
- Reaction score
- 38
- Points
- 138
- Location
- Sioux Falls, SD
- Resorts Owned
- WKORVN, WSJ-CV
On August 29, I transferred 210,000 Marriott points to United miles, or so I thought. The points immediately disappeared from my Marriott account, but after several days the miles still had not appeared in my United account. Long story short, the points were “lost”. Over the next 13 days, I spent a total of 11 hours and 15 minutes on the phone with both United and Marriott (mostly Marriott Elite Services), and yesterday they replaced the points in my Marriott account and today I booked the award flights to Maui for our son and dil.
I was told along the way that people who have attempted to transfer more than 60,000 points have had this problem with points “disappearing “, and to be sure it didn’t happen again I should transfer in batches of no more than 30,000 points at a time for the time being.
I will say that everyone I spoke with was nice and professional, although I frequently was told that the person I talked to previously didn’t fill out the correct form, and that they would do it correctly......until the next person told me the same thing....Oh, and I was given a total of 45,000 points for the inconvenience....11+ hours for 45K points.....Oh well, it’s all good now!
I was told along the way that people who have attempted to transfer more than 60,000 points have had this problem with points “disappearing “, and to be sure it didn’t happen again I should transfer in batches of no more than 30,000 points at a time for the time being.
I will say that everyone I spoke with was nice and professional, although I frequently was told that the person I talked to previously didn’t fill out the correct form, and that they would do it correctly......until the next person told me the same thing....Oh, and I was given a total of 45,000 points for the inconvenience....11+ hours for 45K points.....Oh well, it’s all good now!