I got a call and e-mail from RCI today indicating that they needed to cancel my exchange for this coming Sunday at Meadow Lake Resort in Kalispell, MT. This is in the Glacier Park area of Montana. They offered to instead rent for me a 2 bedroom in Kalispell through Home/Away. I took them up on the offer, because I have non-refundable plane tickets. However, I am ticked at RCI.
Why? 1) This reservation was made on August 20,2016, almost 2 years ago and they wait until 4 days before to cancel it. 2) I had contact with the resort yesterday to request an upper floor room and that request was granted. They said nothing about a problem with my reservation 3) RCI could have offered me more options. For instance, let me pick the property I wanted through Home/Away or offer me cash or something.
My conversation with RCI about this matter is not finished. Any input in what you would say to them?
Thanks,
dogfeet
Why? 1) This reservation was made on August 20,2016, almost 2 years ago and they wait until 4 days before to cancel it. 2) I had contact with the resort yesterday to request an upper floor room and that request was granted. They said nothing about a problem with my reservation 3) RCI could have offered me more options. For instance, let me pick the property I wanted through Home/Away or offer me cash or something.
My conversation with RCI about this matter is not finished. Any input in what you would say to them?
Thanks,
dogfeet