- Joined
- Jun 6, 2005
- Messages
- 3,610
- Reaction score
- 372
- Points
- 468
- Location
- West Coast
- Resorts Owned
- Starwood/Vistana, Disney, Hyatt, HGVC
I was recently trying to book a few nights at W57 online. As an experiment, my plan was to book one night and then modify the reservation to add on one additional night the next day and one the following day (total of three nights) to see how that worked. In the past, I had made a one night reservation online without any issues for a night in May 2018.
However, I was unable to complete the transaction for the first night online when it was available to book. After entering all of my credit card information, I got an error message asking me to call a vacation counselor. I tried this multiple times, and used both Chrome and Safari. I called in the morning, and was told that I should have been able to book online, so the counselor made the reservation for me. I inquired as to whether I would be able to add on a night myself the next day, and was told that I should be able to. But I wasn't able to, I got a "Sorry, an error occurred" message, so I had to call again. And I tried again the third day online, but I got the same "Sorry" message. So I called again. Have others had this same problem trying to book one night at W57? Like I said, I had no trouble when I went to book the night of May 8 earlier this year.
However, I was unable to complete the transaction for the first night online when it was available to book. After entering all of my credit card information, I got an error message asking me to call a vacation counselor. I tried this multiple times, and used both Chrome and Safari. I called in the morning, and was told that I should have been able to book online, so the counselor made the reservation for me. I inquired as to whether I would be able to add on a night myself the next day, and was told that I should be able to. But I wasn't able to, I got a "Sorry, an error occurred" message, so I had to call again. And I tried again the third day online, but I got the same "Sorry" message. So I called again. Have others had this same problem trying to book one night at W57? Like I said, I had no trouble when I went to book the night of May 8 earlier this year.