MULTIZ321
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Southwest and United Airlines: This 1 Simple Quote Explains the Huge Difference
By Bill Murphy Jr./ Executive Editor of Operations, Spider/ Inc/ inc.com
"It's not really about what either of them did last month, or the month before. It's about what they've done over the years.
There's a big difference between United Airlines and Southwest Airlines, and it comes down to a quote from Maya Angelou:
"People may not remember exactly what you did, or what you said, but they will always remember how you made them feel."
Both airlines have put passengers through some horrible experiences so far this year. Yet I'm struck by the overall reaction--the feelings, to put it directly--that many people seem to have had about them after these events.
Let's recap:..."
Richard
By Bill Murphy Jr./ Executive Editor of Operations, Spider/ Inc/ inc.com
"It's not really about what either of them did last month, or the month before. It's about what they've done over the years.
There's a big difference between United Airlines and Southwest Airlines, and it comes down to a quote from Maya Angelou:
"People may not remember exactly what you did, or what you said, but they will always remember how you made them feel."
Both airlines have put passengers through some horrible experiences so far this year. Yet I'm struck by the overall reaction--the feelings, to put it directly--that many people seem to have had about them after these events.
Let's recap:..."
Richard