mscheribel59
TUG Member
- Joined
- Aug 8, 2016
- Messages
- 76
- Reaction score
- 40
- Points
- 128
- Resorts Owned
- HGV Tuscany Village, HGV Parc Soleil, HGV Elara
On 2-12-18 I checked into Tuscany in Orlando (one of my home resorts) for a 3 night stay. While checking in they asked me if I'd like to do an owners update. I said sure, they set it up for 8am the following morning. and gave me $100.00 worth of Gift cards for local restaurants. She said she'd have to put a hold on my Hilton American Express to make sure I attend the Meeting.
At 8am my wife and I were waiting at the Parc Soleil sales office when Jason ( Claimed to be the Marketing Manager) came out, stated that they over booked for the day, and I'd have to reschedule. He said I could keep the gift cards already given to me, as it was not my fault. I told him they put a hold on my card, and e said they would release the hold.
When I was leaving, I stopped by the checking desk, asked them to give me proof I was there. She was kind enough to give me a screen print with this interesting info on it... RESALE-HONORING GIFT-PLEASE RELEASE PRE-GIFT HOLD.
Well, they never released the hold, got my cc statement from Am Exp a month later , with a 120.00 charge on it. I called HGVC, talked to several reps, and told me was too late to reverse the charge, and said they would send me an Am Exp gift card to reimburse me for the charge, to my unhappiness.
To no surprise, I've had to call HGVC again this last Friday as no gift card to reimburse me has been received, and they said it is all noted on my account, and they would follow up again. Getting a bit upset for 2 reasons....I'm out the money still, and they lied to me about the "overbooked" comment. Being retired, I like the owners updates as I get some new info on news within HGVC, and I enjoy telling them how I got educated on Tug, and about my savings buying resale. Obviously with my experience, resale owners are not supposed to be invited to the owners updates.
I have not gotten a call back yet as of today, And am traveling across the state thru Orlando on this coming Friday. Looks like they might have an unhappy owner showing up in the sales office again at Parc Soleil to get my refund in person, and maybe talk to some waiting future customers. Hmmm...
At 8am my wife and I were waiting at the Parc Soleil sales office when Jason ( Claimed to be the Marketing Manager) came out, stated that they over booked for the day, and I'd have to reschedule. He said I could keep the gift cards already given to me, as it was not my fault. I told him they put a hold on my card, and e said they would release the hold.
When I was leaving, I stopped by the checking desk, asked them to give me proof I was there. She was kind enough to give me a screen print with this interesting info on it... RESALE-HONORING GIFT-PLEASE RELEASE PRE-GIFT HOLD.
Well, they never released the hold, got my cc statement from Am Exp a month later , with a 120.00 charge on it. I called HGVC, talked to several reps, and told me was too late to reverse the charge, and said they would send me an Am Exp gift card to reimburse me for the charge, to my unhappiness.
To no surprise, I've had to call HGVC again this last Friday as no gift card to reimburse me has been received, and they said it is all noted on my account, and they would follow up again. Getting a bit upset for 2 reasons....I'm out the money still, and they lied to me about the "overbooked" comment. Being retired, I like the owners updates as I get some new info on news within HGVC, and I enjoy telling them how I got educated on Tug, and about my savings buying resale. Obviously with my experience, resale owners are not supposed to be invited to the owners updates.
I have not gotten a call back yet as of today, And am traveling across the state thru Orlando on this coming Friday. Looks like they might have an unhappy owner showing up in the sales office again at Parc Soleil to get my refund in person, and maybe talk to some waiting future customers. Hmmm...