Charlie Jones
newbie
- Joined
- Oct 7, 2017
- Messages
- 3
- Reaction score
- 0
- Points
- 1
- Resorts Owned
- Hawaii
I vacationed at the Waikoloa Vacation Club recently. I love the renovations and the hotel. However, I made the very stupid mistake to accept the MVC sales pitch. They offered 25K reward points or $150 in discounts to some local shops. I chose the $150.
I’ve been to maybe 8 or 9 sales presentations over the years and I’ve spent some coin to join MVC. All my past presentations were very professional. I work in a sales/customer type role and discuss business with sales people quite often. In all my previous presentations, I have been upfront and very genuine with the sales person that I am or am not interested in spending money at the sales meeting. I don’t beat around the bush. I set the expectation if I am interested or if I am definitely not interested.
I told them upfront, in the 1st 5 minutes that I was not going to buy anything. I was just want updates to properties and changes to the system to book. The sales guy acknowledge that and started the presentation. He was very good socially, discussing his family, how he met his wife, etc. Like this is going to soften me up. (NOT). He progressively transitioned into a pure sales pitch. When I told him again, I'm not spending money, he was still in that sales pitch mode known as "I know I can switch him to buy".
Then he told me he was bringing in his sales manager. While we waited a few minutes, we heard the customers next to us say they didn't want more points because it's getting costly to maintain the points.
Then the this sales manager showed up and started off not polite but not either pleasant. Just business. So he goes into a sales pitch, tells me what a great off he has and I'll never seen another this good again. I told him I'm not interested to buy at this time. Then he started getting upset. Telling me it's a great deal. I countered that I can buy a Marriott timeshare online for a lot less money. That statement really got him mad. He said "Do you really think Marriott would let you enter that into the system? You will be stuck with it with no flexibility or service". So I gave him a look of disinterest. Then he went to his backup plan and offered me a "repurchase". That is a timeshare lease Marriott repurchased from a customer. This offer was less than half the 2nd offer they made. It was a pretty good offer and came with all the Marriott services. But... I had already said, from the very beginning that I was not going to buy anything this year. He went ballistic by then. I should note, Waikoloa's sales office is a closed environment. You can hear the offers that other sale people are offering. This sales guy started yelling at me and went into a temper tantrum. He was screaming. I won't mention his name but I will say that he was way less than "presidential". So here I am, getting yelled at, screamed at and I'm wondering why he thinks this is going to convince me to buy. I have to say, that last offer was very tempting. But instead of being respectful and talking more about it, he rushed into his scream-fest. And then he shuffled his papers and walked out on us, like a frustrated cry babying child. He was not "presidential" at all.
I’ve been to maybe 8 or 9 sales presentations over the years and I’ve spent some coin to join MVC. All my past presentations were very professional. I work in a sales/customer type role and discuss business with sales people quite often. In all my previous presentations, I have been upfront and very genuine with the sales person that I am or am not interested in spending money at the sales meeting. I don’t beat around the bush. I set the expectation if I am interested or if I am definitely not interested.
I told them upfront, in the 1st 5 minutes that I was not going to buy anything. I was just want updates to properties and changes to the system to book. The sales guy acknowledge that and started the presentation. He was very good socially, discussing his family, how he met his wife, etc. Like this is going to soften me up. (NOT). He progressively transitioned into a pure sales pitch. When I told him again, I'm not spending money, he was still in that sales pitch mode known as "I know I can switch him to buy".
Then he told me he was bringing in his sales manager. While we waited a few minutes, we heard the customers next to us say they didn't want more points because it's getting costly to maintain the points.
Then the this sales manager showed up and started off not polite but not either pleasant. Just business. So he goes into a sales pitch, tells me what a great off he has and I'll never seen another this good again. I told him I'm not interested to buy at this time. Then he started getting upset. Telling me it's a great deal. I countered that I can buy a Marriott timeshare online for a lot less money. That statement really got him mad. He said "Do you really think Marriott would let you enter that into the system? You will be stuck with it with no flexibility or service". So I gave him a look of disinterest. Then he went to his backup plan and offered me a "repurchase". That is a timeshare lease Marriott repurchased from a customer. This offer was less than half the 2nd offer they made. It was a pretty good offer and came with all the Marriott services. But... I had already said, from the very beginning that I was not going to buy anything this year. He went ballistic by then. I should note, Waikoloa's sales office is a closed environment. You can hear the offers that other sale people are offering. This sales guy started yelling at me and went into a temper tantrum. He was screaming. I won't mention his name but I will say that he was way less than "presidential". So here I am, getting yelled at, screamed at and I'm wondering why he thinks this is going to convince me to buy. I have to say, that last offer was very tempting. But instead of being respectful and talking more about it, he rushed into his scream-fest. And then he shuffled his papers and walked out on us, like a frustrated cry babying child. He was not "presidential" at all.