blondietink
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What if they had made their son a joint owner of their week instead of outright transferring it to him? Then a year or two down the road, take their names off leaving only the son as owner.
True, but banked StarOptions never transfer anyway. So they would belong to the prior owner. The problem with Vistana is that if you own no other weeks, they simply close your VSN account when you sell your only week leaving you with nothing. If you have other weeks and bank weeks before you sell a week, you get to keep the banked weeks. In the end, no account, no points in this case. It isn't right, but it seems to be how Vistana handles things.But kcgriffin's son is not getting the SOs for 2018 either. It feels like Vistana is cheating owners out of the SOs if they can. If kcgriffin has other VSN timeshare/membership, then the 2017 SOs could have been deposited by Vistana if Vistana really wants to.
Yes, agree that this would be the case if there is not other timeshare sitting in the VSN account.True, but banked StarOptions never transfer anyway. So they would belong to the prior owner. The problem with Vistana is that if you own no other weeks, they simply close your VSN account when you sell your only week leaving you with nothing. If you have other weeks and bank weeks before you sell a week, you get to keep the banked weeks. In the end, no account, no points in this case. It isn't right, but it seems to be how Vistana handles things.
Yes... but I think Vistana is quick to say, nope, transfer is done, you lost your SOs, have a good day.What if they had made their son a joint owner of their week instead of outright transferring it to him? Then a year or two down the road, take their names off leaving only the son as owner.
I have not been following but I think there is nothing to deposit since the resort is shutdown last year.... For 2018, the son should get the SOs though since it has now been transferred to him.What would’ve happened if they put them in Interval? At least then they wouldn’t had been a total lost. I would be asking Vistana to give them back and deposit into II as a compromise.
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The problem is that the deposit would go in to the corporate VSN II account. That too would close once one is no longer an owner or in VSN.What would’ve happened if they put them in Interval? At least then they wouldn’t had been a total lost. I would be asking Vistana to give them back and deposit into II as a compromise.
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Good point again. Dioxide, you are so sharp!The problem is that the deposit would go in to the corporate VSN II account. That too would close once one is no longer an owner or in VSN.
An update to my original post at the beginning of this thread: the lawyer who handled our purchase of the timeshare contacted Vistana about our first year of use being 2018, the fact that we paid the 2018 maintenance fees and taxes, and that we should have the Star Options to use this year. We still have not heard back from Vistana and our account still shows no Star Options for 2018. And the week that we want to book at the other resort for our vacation this year with those Star Options opens up in 2 days. Not sure what we should do now.
Vistana has violated terms before (implementing a guest confirmation fee for home resort reservations.) When Tuggers brought this to Vistana's attention, they had to back down.
Everyone who has a contract or other documentation showing that the premier 1bdm. sleeps 5, should scan it and send it to:
Suzanne Clark, Vice President Owner Services at Vistana Signature Experiences:
Linked: https://www.linkedin.com/in/suzanne-clark-7786852/
Facebook: https://www.facebook.com/suzanne.clark.357
Vistana Email: suzanne.clark@vistana.com
My guess is, that you probably won't be making the reservation you want, at least not yet. I wonder if perhaps the lawyer either didn't indicate on the paper work the first use year or listed it incorrectly?An update to my original post at the beginning of this thread: the lawyer who handled our purchase of the timeshare contacted Vistana about our first year of use being 2018, the fact that we paid the 2018 maintenance fees and taxes, and that we should have the Star Options to use this year. We still have not heard back from Vistana and our account still shows no Star Options for 2018. And the week that we want to book at the other resort for our vacation this year with those Star Options opens up in 2 days. Not sure what we should do now.
So are you saying that StarOptions on a fixed week don't run on the calendar year but rather a year that is based on the month in which your fixed week is in? I was not aware of this. Do you own such a week with Vistana?This is exactly how StarOptions work. Let’s say you bought June 2018. Your first use month in your fixed unit is actually June 2019. Your StarOptions would be deposited in June 2018. From June 2018 - Nov 2018, you have 6 months to decide if you want to use your fixed unit/fixed week or release it and use the Starpoints instead. There are a lot more details than this but this is how it works in a nutshell. Who was your selling agent? Many TS agents do not understand the Hyatt system. I spoke to many who gave me wrong info, even those who claimed to be Hyatt experts.
So are you saying that StarOptions on a fixed week don't run on the calendar year but rather a year that is based on the month in which your fixed week is in? I was not aware of this. Do you own such a week with Vistana?
To follow up on my original post, we heard back from Vistana Consumer Relations today. They fixed the error and posted the Star Options on our account for this year.
Thank you to everyone who offered advice.
Here his the Starwood offer to us: You have until Friday February 9 to use the 2017 staroptions from the St. John closing. 176000 staroptions. We will be booking something, but I’m not very happy with their response, it is anything but “customer friendly”. We bought from the developer when the resort first opened after the previous hurricane (it use to be the Hyatt Virgin Grand) paid a small fortune (30K) but always loved the resort and the island. I think Starwood is really screwing us but I don’t want to start legal action, just be careful in your dealings with them. Marriott seems to be much more focused on the customer than Starwood.Starwood has reached out to me on my issue, I’ll post the outcome on this thread.
@rickandcindy23 was reporting a similar problem regarding getting first usage in this thread. Though hers was with a voluntary resort and it wasn't transferred in to their name yet. I sure hope this isn't a new trend or policy with Vistana as she mentioned in that thread. We picked up another mandatory week that is supposed to come with 2018 usage, fingers crossed it goes smoothly.
I won't do business with them because of this.https://www.ebay.com/itm/FREE-USE-2...445358?hash=item5b542094ee:g:IDcAAOSwoF5cfoVx
Sumday is still promising free use, and then when you get the contract, it says the free use is not a guarantee, so when you tell them you didn't get free use, they say, "Read your contract."
So annoyed that they continue doing this. It was not one but TWO for me, at the same time.