suzanna945
Guest
- Joined
- Jul 15, 2017
- Messages
- 20
- Reaction score
- 13
- Points
- 63
- Resorts Owned
- Westin St John
We are brand new timeshare owners, and we are apparently off to a bad start. We purchased a Westin Virgin Grand Villa timeshare by resale recently. Although we were fully aware that we couldn't vacation at our home resort in 2018 (due to the hurricanes and rebuilding), we went through with the sale with 2018 as our first year of use, assuming that we could use the 2018 Star Options to vacation somewhere else this year. We paid the 2018 maintenance fees and taxes through the Vistana website.
Now that we're looking into using our 2018 Star Options to vacation somewhere else in Vistana's network this year, there are none associated with our account. I called Vistana; after an hour on the phone and being transferred 5 times to different reps, we still have no Star Options....they say that according to them, our first year of use is 2019. They acknowledge receipt of our payment for the 2018 maintenance fees and taxes, but still say our first year of use in the Vistana system is 2019.
Did we totally screw up in thinking if we paid the maintenance fees and taxes for 2018 we would have Star Options to use the same year?
Now that we're looking into using our 2018 Star Options to vacation somewhere else in Vistana's network this year, there are none associated with our account. I called Vistana; after an hour on the phone and being transferred 5 times to different reps, we still have no Star Options....they say that according to them, our first year of use is 2019. They acknowledge receipt of our payment for the 2018 maintenance fees and taxes, but still say our first year of use in the Vistana system is 2019.
Did we totally screw up in thinking if we paid the maintenance fees and taxes for 2018 we would have Star Options to use the same year?