Sandi Bo
TUG Member
- Joined
- Mar 22, 2011
- Messages
- 5,149
- Reaction score
- 4,766
- Points
- 498
- Location
- Omaha
- Resorts Owned
- Wyndham
Here is what they did and why I feel shorted.
I had use years ending in March and September. In November, 2017, they moved my use years to Jan 1 to Dec 31. Points expiring Mar 2018 were extended to Dec 2018. Points expiring Sep 2018 were extended to Dec 2018. No proration - just extension of the expiration dates on a nominal amount of points.
When the end of year maintenance ran and new points were allocated I received:
* 1,623,000 points for Jan 1, 2019 to Dec 31, 2019 (reflecting my new use year).
Had my account not been realigned, when the year end maintenance ran, I would have received:
* 1,427,000 points for April 1, 2018 to Mar 31, 2019
* 196,000 points for Oct 1, 2018 to Sep 30, 2019
This leaves me without the ability to ARP for really important things (for example our August 2018 family vacation at Daytona Beach - thanksgiving or Christmas at Bonnet Creek 2018 or cherry blossoms in Washington DC in April 2018. The reasons we have the contracts we do.
I feel I was shorted about 75% of my points for a year - my understanding (and confirmed by several posts) for others whose use year was realigned is that they received prorated points - I did not.
I have called twice about this. They've opened causes and requested audits. For some reason they think credit pooling affected the number of point available. And they come back and say they have determined I am not missing any points.
I had use years ending in March and September. In November, 2017, they moved my use years to Jan 1 to Dec 31. Points expiring Mar 2018 were extended to Dec 2018. Points expiring Sep 2018 were extended to Dec 2018. No proration - just extension of the expiration dates on a nominal amount of points.
When the end of year maintenance ran and new points were allocated I received:
* 1,623,000 points for Jan 1, 2019 to Dec 31, 2019 (reflecting my new use year).
Had my account not been realigned, when the year end maintenance ran, I would have received:
* 1,427,000 points for April 1, 2018 to Mar 31, 2019
* 196,000 points for Oct 1, 2018 to Sep 30, 2019
This leaves me without the ability to ARP for really important things (for example our August 2018 family vacation at Daytona Beach - thanksgiving or Christmas at Bonnet Creek 2018 or cherry blossoms in Washington DC in April 2018. The reasons we have the contracts we do.
I feel I was shorted about 75% of my points for a year - my understanding (and confirmed by several posts) for others whose use year was realigned is that they received prorated points - I did not.
I have called twice about this. They've opened causes and requested audits. For some reason they think credit pooling affected the number of point available. And they come back and say they have determined I am not missing any points.