Hi,
As you may be aware. HGVC have announced a new variable price hike to the Open Season rates by 100% from 2014 to 2015 even after a considerable increase in 2014. The rates are allocated with a massive price bracket without any explanation or justication to allow anyone to understand in advance what the rate may be, after all I thought that is what HGVC had silver, gold and platinum for! So there was clarity for us all. This is a major change to the system. Please take a minute to read, understand and take action.
I have added another post with a sample letter on this thread if you need a time saver.
Whether you have never used the Open season, occasionally or a lot. It is crucial that we are not passive to this change to double the rates. We all expect from time to time that prices will increase we see that with our dues but to double the open season rates is unacceptable and disgraceful. It demonstrates a view that Hilton has of its customers and one that if we let ride on this occasion will soon creep into other areas, yearly dues, food, drinks.
I read many posts voicing disappointment about the change so let's do something about it!
I am sure like lots of us our jobs involve dealing with customers who on earth would think doubling prices from one year to the next was ok needs their head examining. They claim it is to be inline with other hotels in the area, I don't buy that even the Waldorf doesn't charge as much admittedly maybe with a smaller room, but the current system has also minimised empty rooms too for Hilton.
I rang up HGVC to get an understanding of the new system and wanted to know how to understand the variances. For example in Gold season a 2 bed apartment could cost another between $135 and $270 but how did I know what this was based on? occupancy? Time of year? They couldn't give me send answer and the advisor told me they didn't know themselves but suggested I email in. If they don't know how are we supposed too!
So not only is the increase insulting to us all but it is badly thought out without any real logic applied to how any why it is done. We now have no certainty of what the rates will be and that was the fundamental aspect of the system.
CALL TO ACTION Please take 5 minutes to email input@hgvc.com voicing your disapproval in the change in the strongest possible terms. 5 voices may be brushed aside but 500 would be much harder to do and if possible post those comments to the Facebook page and Twitter account of HGVC. They have so far ignored many of the posts and hope it will go away. Let's make sure it doesn't.
As you may be aware. HGVC have announced a new variable price hike to the Open Season rates by 100% from 2014 to 2015 even after a considerable increase in 2014. The rates are allocated with a massive price bracket without any explanation or justication to allow anyone to understand in advance what the rate may be, after all I thought that is what HGVC had silver, gold and platinum for! So there was clarity for us all. This is a major change to the system. Please take a minute to read, understand and take action.
I have added another post with a sample letter on this thread if you need a time saver.
Whether you have never used the Open season, occasionally or a lot. It is crucial that we are not passive to this change to double the rates. We all expect from time to time that prices will increase we see that with our dues but to double the open season rates is unacceptable and disgraceful. It demonstrates a view that Hilton has of its customers and one that if we let ride on this occasion will soon creep into other areas, yearly dues, food, drinks.
I read many posts voicing disappointment about the change so let's do something about it!
I am sure like lots of us our jobs involve dealing with customers who on earth would think doubling prices from one year to the next was ok needs their head examining. They claim it is to be inline with other hotels in the area, I don't buy that even the Waldorf doesn't charge as much admittedly maybe with a smaller room, but the current system has also minimised empty rooms too for Hilton.
I rang up HGVC to get an understanding of the new system and wanted to know how to understand the variances. For example in Gold season a 2 bed apartment could cost another between $135 and $270 but how did I know what this was based on? occupancy? Time of year? They couldn't give me send answer and the advisor told me they didn't know themselves but suggested I email in. If they don't know how are we supposed too!
So not only is the increase insulting to us all but it is badly thought out without any real logic applied to how any why it is done. We now have no certainty of what the rates will be and that was the fundamental aspect of the system.
CALL TO ACTION Please take 5 minutes to email input@hgvc.com voicing your disapproval in the change in the strongest possible terms. 5 voices may be brushed aside but 500 would be much harder to do and if possible post those comments to the Facebook page and Twitter account of HGVC. They have so far ignored many of the posts and hope it will go away. Let's make sure it doesn't.
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