This was certainly not our experience renting through Costco and using Alamo on Maui. However I didn't go in online to add the second driver, we were either told, or the option was available when we used the kiosk to get the contract.
I had the same experience with Alamo using Priceline. When we went to pick up the car we were given the option of adding the second driver, at a fee.
Luanne,
We've been to Oahu and Kauai many times using Alamo through Costco and the additional driver was free, even when we added myself at the kiosk. This year I decided to fill in all the information on Alamo's website to cut down kiosk time. I just clicked on Terms & Conditions in each coupon box on Costco's website and it states this "One additional-driver fee is waived for Costco members at participating Alamo locations." I am assuming Maui isn't included. Please call Costco's toll free 1-877-849-2730 to be sure.
2nd driver for free is a Costco benefit. When you book through Priceline, they charge for 2nd driver. We've done Priceline in the past and I had to forgo driving because of the extra charge.
Each company is different as well as location. When we rented at Budget in LAX, they told us spouse is automatically included for free and spouse doesn't have to sign the agreement. Whereas on Kauai, when I had to add myself at the rental desk, Alamo made me sign the rental form in addition to DH's form.
Here is the link to FAQ
http://www.costcotravel.com/#18_rentalCarFAQ
.
Rental Car FAQs
Thank you for considering Costco Travel for your car rental. Before booking your rental, please take a moment to read the frequently asked questions provided below.
Q: Why do I have to register with Costco Travel to book a car?
The savings Costco Travel provides is intended for Costco members. To ensure we are offering the best rate, we ask members to register to verify their Costco membership. Prices can be viewed without registering, but before confirming a rental you will be required to register by providing your membership number, last name and email address, and creating a password.
Q: How many times will I have to register?
You only have to register on Costco Travel one time. After you’ve registered, you can log in to your profile to view past bookings made with Costco Travel. You also will be able to view itineraries and print them at any time.
Q: Can I use the same profile and password I use when shopping on Costco.com?
No. You must create a new profile on Costcotravel.com.
Q: Can I add insurance to my car rental?
You can add optional insurance with the rental car company when you pick up your vehicle. The cost is the same as if you were to prebook the insurance.
NOTE: Car rentals do not qualify for Costco Travel Trip Protection through Travel Guard.
Q: Is my Costco discount being included?
Yes. All prices on our website reflect the Costco member discount plus any applicable taxes and fees on the car rental. If you select optional services such as GPS, child safety seats, ski racks, etc., the cost for that service will be included in your rate. Please note that the taxes for these optional services are not included in the rate. Also, if the driver is younger than 25, there may be an underage driver fee that is not included in the price shown. Any additional fees for optional services and underage drivers will be charged by the car rental company at the time of pick up.
Q: Will I be able to view my reservation on the car company’s site?
Yes. After making the reservation, you will be sent a confirmation email. There will be a confirmation number in the upper right-hand corner of the email you receive. This will be the same confirmation number you use to view your reservation on the car company’s website.
Q: How do I cancel or change my car rental reservation? Will I be charged any fees?
You can cancel your reservation online at Costcotravel.com by logging in and selecting “Your Account,” or by calling the car company directly. If you want to change a reservation, it is recommended that you cancel your current reservation and book a new one. Typically, car rental companies do not charge to cancel a booking unless you have booked a prepay promotional rate (currently not available on Costcotravel.com).
Cancelling your car reservation is quick and simple:
Log in to your Costco Travel account.
Your account profile will show the order number, description and departure date of your reservation.
Select the order number you wish to cancel.
Click “Cancel Booking.”
A pop-up message will ask if you wish to cancel this rental car reservation. Click “Yes.”
You will then be returned to your account profile where the cancelled reservation will no longer appear.
Q: How can I speak to a Costco Travel representative?
Reservations agents are available to assist you Monday through Friday from 7 a.m. to 7 p.m., and Saturday and Sunday from 8 a.m. to 5:30 p.m., Pacific Time. Call toll free 1-877-849-2730.